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Read the manuals.
It's very difficult to provide a fail-safe set of steps you can follow
every time you experience a problem with the computer. Your
ability to solve problems will improve as you learn about how the
computer and its software work together.
Get familiar with all the manuals provided with your computer, as
well as the manuals that come with the programs and devices you
purchase.
Your local computer store or book store contains a variety of self-
help books you can use to supplement the information in the
manuals.
If problem solving is taking a long time, take a break.
If you've been fighting to solve a problem for a long period of
time, you're probably frustrated by now. Stand up and take a deep
breath. Often, you can find a new solution to a problem just by
stepping away from it for a few moments.
If You Need Further Assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical assis-
tance. This section contains the steps to take to ask for help.
Before You Call
Since some problems may be related to the operating system or
the program you're using, it's important to investigate other
sources of assistance first. Try the following before contacting
Toshiba:
Review the troubleshooting information in your Windows 95
documentation.
If the problem occurs while you are running a program, con-
sult the program's documentation for troubleshooting sugges-
tions. Contact the software company's technical support group
for their assistance.
Part I: Getting To Know Your Computer
If Something Goes Wrong...
If You Need Further Assistance
261
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