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Toshiba Satellite CL10 Series User Manual
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Toshiba Satellite CL10 Series User Manual

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Satellite
CL10/L10-B Series
User's Guide
(Windows 10)
If you need assistance:
Technical support is available online at Toshiba's Web site at
support.toshiba.com. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
page 103
®
/Satellite Pro
in this guide.
"If Something Goes Wrong" on
®
GMAD00435010
07/15

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  • Page 1 User’s Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK...
  • Page 3 YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR...
  • Page 4 Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖...
  • Page 5 The Special Interest Group. Bluetooth modules enable wireless networks over two or more (up to a total of seven) TOSHIBA portable devices. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.

  • Page 6: Bluetooth Wireless Technology And Your Health

    Because products with wireless technology operate within the guidelines found in radio frequency safety standards and Bluetooth recommendations, TOSHIBA believes wireless technology is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 7: Wireless Interoperability

    If you should experience any such problem, immediately turn Bluetooth off your or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 8 If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment (e.g. airports), you are encouraged to ask for authorization to use the Wireless LAN device prior to turning on the equipment. Exposure to Radio Frequency Radiation The radiated output power of the Wireless LAN is far below the FCC radio frequency exposure limits.

  • Page 9: Regulatory Statements

    This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range. Industry Canada requires this product to be used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems.
  • Page 10 EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information: requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive 89/336/EEC and/or the R&TTE Directive 1999/5/EC, compatible with the RoHS...
  • Page 11 United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
  • Page 12 Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits extérieur en France. Vous pouvez contacter l’Autorité de Régulation des Télécommunications (http://www.art- telecom.fr) pour la procédure à suivre. Italia: License required for indoor use. Use with outdoor installations not allowed.
  • Page 13 at that location and consult the local technical support staff responsible for the wireless network. ❖ The 5 GHz Turbo mode feature is not allowed for operation in any European Community country. ❖ This device must not be operated in ad-hoc mode using channels in the 5 GHz bands in the European Community.
  • Page 14 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment.

  • Page 15: Device Authorization

    Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 16 EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL.
  • Page 17 Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners. U.S. patents apply to this product. See http://patents.dts.com.
  • Page 18 Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 19: Table Of Contents

    Contents Introduction............25 This guide ............27 Safety icons ............28 Other icons used..........28 Your computer’s features and specifications ........... 29 Documentation ............ 29 Service options ............ 29 Chapter 1: Getting Started........30 Selecting a place to work ........30 Setting up a work environment ...... 30 Keeping yourself comfortable ......
  • Page 20 Using the computer for the first time ....41 Initial setup............. 41 Using the Start menu ........42 Registering your computer with Toshiba ..... 43 To Shut down your computer ......43 To Restart your computer........44 To place your computer in Sleep mode....44 Adding optional external devices......
  • Page 21 Mouse properties..........64 Starting an app ............ 65 Saving your work ..........66 Backing up your work .......... 66 Toshiba’s online resources ........66 Chapter 3: Mobile Computing ........67 Toshiba’s energy-saver design......67 Running the computer on battery power..... 67 Battery Notice ..........
  • Page 22 Contents Chapter 4: Exploring Your Computer’s Features..80 Exploring the desktop.......... 80 Finding your way around the desktop ... 81 Windows Store............. 85 Setting up for communications......85 Connecting your computer to a network ..87 Exploring audio features ........87 Recording sounds..........
  • Page 23 – Verify network status......129 Troubleshooting an Internet connection – Verify hardware ........130 Uninstall the network adapter driver .... 130 Troubleshooting an Internet connection – How to verify TCP/IP ......132 Downloading drivers and updates ..... 133 Using Toshiba Service Station..... 133...
  • Page 24 Windows operating system....137 Additional help ........... 141 If you need further assistance...... 141 Contacting Toshiba........141 Other Toshiba Internet Web sites ...... 142 Toshiba’s worldwide offices ......142 Appendix A: TOSHIBA Function Keys ....144 Functions ............144 Display brightness ........

  • Page 25: Introduction

    Introduction Thank you for purchasing your new Toshiba computer. With your Toshiba computer, your work and entertainment can accompany you wherever you go. ® Your computer is ENERGY STAR qualified. Toshiba is a partner in the Environmental Protection Agency’s (EPA) ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency.
  • Page 26 Hazardous Substances in electrical and electronic equipment (RoHS), which restricts use of certain chemicals including, but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers’...

  • Page 27: This Guide

    For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 28: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not...

  • Page 29: Your Computer's Features And Specifications

    To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page 103.

  • Page 30: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or...

  • Page 31: Keeping Yourself Comfortable

    Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters.

  • Page 32: Using The Notebook With An External Keyboard, Mouse Or Monitor

    Getting Started Selecting a place to work ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖...

  • Page 33: Typing Style

    Getting Started Selecting a place to work ❖ When using a notebook for long hours, it may be more comfortable to dock the notebook and use an external keyboard, mouse and monitor. ❖ The keyboard and mouse (or trackball) should be close to your elbow level.

  • Page 34: Taking Breaks And Varying Tasks

    Getting Started Selecting a place to work Taking breaks and varying tasks ❖ Change the way you work so that you are not stuck in the same posture for long periods of time. Some people find it comfortable to occasionally stand while using the notebook.

  • Page 35: Seeking Additional Help

    Getting Started Selecting a place to work Seeking additional help Follow the advice from your employer’s company health and safety staff. Contact them if you need assistance making adjustment to your workstation or adjusting the lighting. Again, if you experience persistent or recurrent pain, ache, numbness, burning, or stiffness you should promptly see a qualified health care provider.

  • Page 36: Precautions

    Getting Started Selecting a place to work Precautions Your computer is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the computer. ❖...
  • Page 37 Getting Started Selecting a place to work Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the computer or cause system failure.

  • Page 38: Important Information On Your Computer's Cooling Fan

    Getting Started Setting up your computer Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your...

  • Page 39: Adding Memory

    Always use the TOSHIBA AC adaptor that was provided with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
  • Page 40 Getting Started Connecting to a power source To connect AC power to the computer: Connect the power cord/cable to the AC adaptor. California Prop 65 Warning This product contains chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm.

  • Page 41: Charging The Main Battery

    Getting Started Charging the main battery Charging the main battery Before using the battery to power the computer, you must charge the battery. To charge the battery, leave the computer plugged into an AC power source with the computer turned off until the battery light glows white.

  • Page 42: Using The Start Menu

    Getting Started Using the computer for the first time Using the Start menu Click or touch the ) button in the lower-left corner Start of the Desktop or press the ) key to open the Windows Start menu. Here you can perform various commands, including basic tasks like turning off the power and advanced PC settings.

  • Page 43: Registering Your Computer With Toshiba

    Registering your computer with Toshiba Registering your computer with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by visiting the Toshiba Web site at register.toshiba.com. Type in the requested information and complete the registration process.

  • Page 44: To Restart Your Computer

    Getting Started To Restart your computer To Restart your computer Click or touch the ) button in the lower-left Start corner of the Desktop or press the ) key. Windows The Start menu opens. Click or touch the ) icon in the Start menu. Power (Sample Image) Restart Highlight, and then click or touch the...

  • Page 45: Adding Optional External Devices

    Getting Started Adding optional external devices Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See “Initial setup” on page After starting your computer for the first time you may want ❖ Connect external devices (see “Connecting an external...

  • Page 46: Creating A Recovery Drive

    Getting Started Recovering the Internal Storage Drive A recovery image of your computer is stored on the internal storage drive, and the image can be restored by running the recovery utilities directly from your internal storage drive as described in the sections below. However, it is strongly recommended that you create a recovery drive (USB flash).
  • Page 47 Getting Started Recovering the Internal Storage Drive Click or touch Create a recovery drive A message may appear asking you to allow this app to make changes to your PC. Click the button. (Sample Image) Create a recovery drive window In the Create a recovery drive window click or touch Next All information stored on your USB flash drive will be...

  • Page 48: Restoring From A Recovery Drive

    Getting Started Recovering the Internal Storage Drive Restoring from a recovery drive The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 66).

  • Page 49: Reset Your Pc

    Getting Started Recovering the Internal Storage Drive Reset your PC The Reset process allows you to choose to keep your files or remove them, and then reinstall Windows. NOTE During the Reset process your computer must be connected to an external power source via the AC adaptor.

  • Page 50: Using The Touchpad

    Getting Started Using the touchpad (Sample Image) Choose an option window In the Choose an option window select one of the following options: ❖ —Removes apps and settings, but Keep my files keeps your personal files ❖ —Removes all of your personal Remove everything files, apps, and settings Using the touchpad...
  • Page 51 Getting Started Using the touchpad ❖ Zoom in for a close-up view ❖ Zoom out to see more information at once Touchpad Primary control button Secondary control button (Sample Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation.
  • Page 52 Getting Started Using the touchpad Do the following: Example: Open or Move the pointer to the item activate an item you want to open/activate. Do one of the following: ❖ Tap the touchpad twice in rapid succession (Sample Illustration) Tap twice to open ❖...

  • Page 53: Adjusting Touchpad Settings

    Getting Started Using the touchpad Do the following: Example: Zoom in/out To zoom in: ❖ Place two fingers close together on the touchpad and then slide them apart. (Sample Illustration) Zooming in To zoom out: ❖ Place two fingers slightly apart on the touchpad and then slide them together.

  • Page 54: Disabling Or Enabling The Touchpad

    Touchpad setting options vary by computer model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by default. To enable/disable the touchpad, press the ( ) key.

  • Page 55: Using External Display Devices

    Getting Started Using external display devices Using external display devices Your computer comes with a built-in display, but you can also connect the following types of external display devices to the video ports described below: NOTE To locate your HDMI Out port or RGB port, please refer to your Quick Start document.

  • Page 56: Connecting An External Monitor Or Projector

    Getting Started Using external display devices Connecting an external monitor or projector You can easily attach an external monitor or projector to your computer if you need a larger screen. To do this: Read the directions that came with the monitor to see if you first need to install new software.

  • Page 57: Adjusting The Quality Of The External Display

    Getting Started Customizing your computer’s settings ❖ Second screen only (Sample Image) Display options window Select your desired option to save. NOTE ( ) + P keys to navigate through the Windows options without activating a selection. Press ENTER to activate a selection.

  • Page 58: Caring For Your Computer

    Getting Started Caring for your computer You may also wish to customize your power usage settings. For more information, see “Power Plans” on page 75. There are additional custom settings you can choose. See “Utilities” on page Caring for your computer This section gives tips on cleaning and moving your computer.

  • Page 59: Using A Computer Lock

    You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: Wrap the cable through or around some part of a heavy object.

  • Page 60: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since...
  • Page 61 Learning the Basics Computing tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.

  • Page 62: Using The Keyboard

    F1-F12 computer. For example, the ( ) key turns the touchpad ON/OFF. If you press the ) keys, the traditional F5 function (refreshes the Internet page), is performed. For more information, see “TOSHIBA Function Keys” on page 144.

  • Page 63: Special Windows Keys

    Learning the Basics Touch screen Special Windows keys Windows key Application key (Sample Illustration) Special Windows keys Your computer’s keyboard has two keys that have special functions in Windows: ❖ —Launches the Start menu. For more Windows key information refer to Help & Support, or see “Finding your way around the desktop”...

  • Page 64: Mouse Properties

    Learning the Basics Mouse properties —To swipe or slide, quickly move your finger Swipe or slide across the surface of the screen without pausing. For example, swipe your finger to the left from the right edge of the screen to display the current Notifications. —Tap quickly twice to zoom in.

  • Page 65: Starting An App

    Learning the Basics Starting an app Click or touch in the left pane of Mouse & touchpad the window. The Mouse screen appears. Make the desired changes to the Mouse settings. Click or touch ) to save the changes and close Close the window.

  • Page 66: Saving Your Work

    Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 67: Chapter 3: Mobile Computing

    Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.

  • Page 68: Battery Notice

    The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the...

  • Page 69: Power Management

    The battery needs to be charged before you can use it to power the computer. Always use the AC adaptor specified by Toshiba. You can order a Toshiba AC adaptor from Toshiba’s Web site at accessories.toshiba.com. NOTE Battery charge time may vary depending on the applications, power management settings, and features used.

  • Page 70: Charging The Rtc Battery

    Mobile Computing Charging batteries TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level setting that reduces the power required for system operation and will allow the battery to recharge.

  • Page 71: Monitoring Battery Power

    Mobile Computing Monitoring battery power NOTE Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours.

  • Page 72: Determining Remaining Battery Power

    Mobile Computing Monitoring battery power HINT: Be careful not to confuse the AC power light/ Battery light ( ) and the power button ( ) light. When the AC power light/Battery light or power button light flashes amber, it indicates that the system is suspended (using the Windows operating system Sleep command).

  • Page 73: What To Do When The Main Battery Runs Low

    Mobile Computing Monitoring battery power TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery.

  • Page 74: Conserving Battery Power

    Mobile Computing Monitoring battery power (Sample Image) Advanced settings tab of Power Options screen Configure the alarm settings to suit your needs. Click or touch Conserving battery power How long a fully charged battery pack lasts when you are using the computer depends on a number of factors, such ❖...

  • Page 75: Power Plans

    Mobile Computing Monitoring battery power Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The following sections describe how to choose a Power Plan and discuss each power-saving option.

  • Page 76: Using The Eco Power Plan

    If you find that a new battery is needed, contact the location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery.

  • Page 77: Taking Care Of Your Battery

    Do not expose the computer to fire. The battery could explode. Do not turn on the computer’s power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but not limited to the loss of data.

  • Page 78: Disposing Of Your Computer

    ❖ Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba’s Web site at accessories.toshiba.com.
  • Page 79 Before using your computer aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON) if your computer has wireless LAN capability. NOTE To enable or disable wireless communication, use the ) key. For more information see “TOSHIBA Function Keys” on page 144.

  • Page 80: Chapter 4: Exploring Your Computer's Features

    Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most other computing tasks.

  • Page 81: Finding Your Way Around The Desktop

    Exploring Your Computer’s Features Exploring the desktop Finding your way around the desktop Your computer’s desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. Notifications Icons Start button Search field Taskbar Notification area (Sample Image) Windows Desktop screen Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking or touching the icon.
  • Page 82 Exploring Your Computer’s Features Exploring the desktop ❖ TECHNICAL NOTE: If you delete a large number of files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files. In this case, Windows will prompt you to either permanently delete the file(s) or cancel the deletion.
  • Page 83 Exploring Your Computer’s Features Exploring the desktop ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Suspend system activity and shut down the computer For more information, see “Using the Start menu” on page 42 “Starting an app” on page...
  • Page 84 Exploring Your Computer’s Features Exploring the desktop App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system.

  • Page 85: Windows Store

    Exploring Your Computer’s Features Windows Store —A specialized type of tile notification Badge notifications (shown on the Start screen tile) using symbols to indicate the number of applications that have updates available or the status of a running application. —These run a background task on behalf Raw notifications of an application while that application is not running in order to make available the latest content, such as an online...
  • Page 86 Your computer should then be connected. NOTE To enable or disable wireless communication, use the ) key. For more information see “TOSHIBA Function Keys” on page 144. NOTE When Airplane mode is OFF, the wireless indicator light will be lit.

  • Page 87: Connecting Your Computer To A Network

    Exploring Your Computer’s Features Exploring audio features Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network administrator. Many hotels, airports, and offices offer Wi-Fi access.

  • Page 88: Using External Speakers Or Headphones

    Exploring Your Computer’s Features Exploring audio features Click or touch Voice Recorder (Sample Image) Voice Recorder screen Speak normally into the microphone. When you have finished recording, click or touch the button. Stop Recording Your recording file is created and automatically saved for you.

  • Page 89: Using The Web Camera

    Exploring Your Computer’s Features Using the Web Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the computer. To play back sound files through external speakers or headphones: Locate the headphone/microphone jack on the computer.

  • Page 90: Using The Memory Card Reader

    Exploring Your Computer’s Features Using the Memory card reader NOTE When the Web Camera is not active the indicator light is Off. Using the Memory card reader The Memory card reader supports the use of Secure Digital™ (SD™, SDHC™, SDXC™), miniSD™, microSD™, or ®...

  • Page 91: Removing Memory Media

    Exploring Your Computer’s Features Using the Memory card reader Push the media into the adapter until it stops. (Sample Illustration) Inserting memory media When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data.
  • Page 92 Exploring Your Computer’s Features Using the Memory card reader Grasp the card and pull it straight out. (Sample Illustration) Removing memory media Do not remove memory media while data is being written or read. Even when the Windows message “copying...” disappears, writing to the media might still be in progress and your data could be destroyed.

  • Page 93: Chapter 5: Utilities

    Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this chapter. NOTE The utilities described in this chapter, and the icons shown in the sample images are applicable only if the...

  • Page 94: Eco Utility

    Utilities eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: In the field, type Search eco Utility Click or touch eco Utility The eco Utility window appears.

  • Page 95: Password Utility

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
  • Page 96 Utilities Password Utility To set a supervisor password: In the field, type Search Password Utility Click or touch Password Utility Click or touch Supervisor Password (Sample Image) Supervisor Password tab Click or touch Enter your password, and then enter it again to verify. Click or touch NOTE Under User Policy, this option may or may not ask for...

  • Page 97: Using A User Password

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
  • Page 98 Utilities Password Utility To register a password for the power-on password functions: In the field, type Search Password Utility Click or touch Password Utility Click or touch User Password (Sample Image) User Password tab Click or touch Enter your password, and then enter it again to verify. Click or touch Click or touch to save your password as a text file.

  • Page 99: Deleting A User Password

    Utilities Password Utility Deleting a user password To cancel the power-on password function: In the field, type Search Password Utility Click or touch Password Utility A pop-up screen appears asking for a password. Enter your password, and then click or touch Verify Click or touch Delete...

  • Page 100: System Settings

    Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: In the field, type Search System Settings Click or touch System Settings The System Settings screen appears. (Sample Image) System Settings screen – General tab...
  • Page 101 Utilities System Settings ❖ —Allows you to change the sequence in Boot Options which your computer searches the drives for the operating system ❖ —Allows you to configure boot priority Boot Priority settings. ❖ —Allows you to turn on the Panel open/Power on computer when opening the display panel while the computer is turned off.

  • Page 102: Service Station

    Utilities Service Station Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software, firmware, documentation or other information is available for your computer. The Service Station will alert you when updates are available, and you can then choose to install the updates if you wish, or you can follow the instructions below to open the Service Station:...

  • Page 103: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding.

  • Page 104: Problems When You Turn On The Computer

    If Something Goes Wrong Problems when you turn on the computer Select the program or application you want to close, and then click or touch in the lower right corner. End Task Closing the failed program should allow you to continue working.
  • Page 105 “trickle-charge” to the battery. Once the battery has been trickle- charged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com.

  • Page 106: The Windows Operating System Is Not Working

    If the specifications do match, locate and use the AC adaptor that shipped with your computer. If the specifications match, contact Toshiba. See “Contacting Toshiba” on page 141. The Windows operating system is not working...

  • Page 107: Using Startup Options To Fix Problems

    If Something Goes Wrong The Windows operating system is not working Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its settings. There are several options to choose from depending on the severity of the problem and your level of expertise with computers.
  • Page 108 If Something Goes Wrong The Windows operating system is not working Startup Repair This feature automates the repair process. The Operating System will automatically look for problems and repair them if possible. Command Prompt The command prompt is a very powerful tool for advanced users.

  • Page 109: Internet Problems

    If Something Goes Wrong Power and the batteries Internet problems My Internet connection is very slow. Many factors contribute to the speed with which you can surf the Internet. They include: network speed, network conditions, time of day (when everyone else is surfing, your access can be slow) and popularity of the sites you are trying to access.
  • Page 110 This is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your computer, and for other product information.

  • Page 111: Keyboard Help

    If Something Goes Wrong Keyboard help Keyboard help NOTE If the problem is with an external keyboard connected to your computer, you may need to update your keyboard driver. Refer to the documentation that came with the keyboard or to the keyboard manufacturer’s Web site. If you are experiencing problems with the functionality of any of the computer’s keyboard keys, (i.e.

  • Page 112: Download The Latest Keyboard Driver

    Enter your computer’s serial number. Filter your search by to find and Keyboard driver download the driver for your Toshiba Function Key computer. Install the driver. Toshiba Function Key Restart your computer, see “To Restart your computer” on page...

  • Page 113: Perform A System Restore

    If Something Goes Wrong Touchpad help Perform a system restore You can perform a system restore to a period in time at which the keyboard was working properly. NOTE If no restore points have been previously created then this method will not work, see “Saving system configuration with restore points”...

  • Page 114: Install An External Mouse

    If Something Goes Wrong Touchpad help Install an external mouse Without a touch screen it may be challenging to navigate your way around the operating system without a working touchpad. To help you troubleshoot the issue you may want to install an (optional) external mouse. Plug a USB mouse into an open USB port on your computer.

  • Page 115: Download The Latest Touchpad Driver

    “To Restart your computer” on page The driver is then reinstalled automatically. Download the latest touchpad driver In your Web browser go to http://support.toshiba.com/drivers. Enter your computer’s serial number. Filter your search by to find and Touchpad driver download the touchpad driver for your computer.

  • Page 116: Perform A System Restore

    If Something Goes Wrong Display problems Perform a system restore You can perform a system restore to a period in time at which the touchpad was working properly. NOTE If no restore points have been previously created then this method will not work, see “Saving system configuration with restore points”...
  • Page 117 If Something Goes Wrong Display problems HINT: Pressing the ( ) key several times will advance you through the display options. If you are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the monitor’s power cord/cable is firmly plugged into a working power outlet.

  • Page 118: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems The display mode is set to “Simultaneous” and the external display device does not work. Make sure the external monitor is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode.
  • Page 119 If Something Goes Wrong Disk or storage drive problems In the pop-up menu, click or touch Properties The drive’s Properties box appears. Click or touch the tab. Tools Click or touch the button. Check The Error Checking box appears. The system will alert you if you need to scan the drive. Even if you do not need to scan the drive for errors you can scan by clicking or touching Scan drive...

  • Page 120: Web Camera Help

    If Something Goes Wrong Web Camera help Web Camera help There are a few easy steps to troubleshooting and fixing Web Camera issues. Any one of the steps below may fix the problem. After each step, test the Web Camera. If it works, stop troubleshooting.

  • Page 121: Perform A System Restore

    If Something Goes Wrong Web Camera help (Sample Image) Web Camera driver - uninstall window After the driver uninstalls, restart your computer, see “To Restart your computer” on page The driver is then reinstalled automatically. Perform a system restore You can perform a system restore to a period in time at which the Web Camera was working properly.

  • Page 122: Check For Problems With Third Party Applications

    If Something Goes Wrong Sound help Check for problems with third party applications Uninstall all other applications that use the Web Camera except the pre-installed camera application. If uninstalling the other applications does not fix the problem, reinstall them. If it does fix the problem, try reinstalling them again to check if the Web Camera continues to work.

  • Page 123: Check And Set Default Speakers

    If Something Goes Wrong Sound help Check and set default speakers In the field, type Search Change system sounds Click or touch Change system sounds Click or touch the tab. Playback Select a playback device. Click or touch the button. Set Default NOTE If only one playback device is listed, that device is set as...

  • Page 124: Uninstall The Audio Driver

    NOTE select the “Delete the driver software for this device” box. ❖ Take note of the audio driver name(s) in the event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall window...

  • Page 125: Download The Latest Sound Driver

    The various Audio drivers will be listed under “Sound, video and game controllers.” Take note of the Audio driver name(s) in order to locate the proper driver on the Toshiba support Web site, “Drivers & Software” page. Install the desired Audio driver.

  • Page 126: Printer Problems

    If Something Goes Wrong Printer problems Select the button on the System Restore System tab. protection Select Recommended Restore Choose a to restore the system to a point different restore point at which your sound system was working properly. Printer problems This section lists some of the most common printer problems.

  • Page 127: Wireless Networking Problems

    NOTE To enable or disable wireless communication, use the For more information see “TOSHIBA Function key. Keys” on page 144.

  • Page 128: Connecting To The Internet

    If Something Goes Wrong Connecting to the Internet ❖ Use IPCONFIG to verify that the computer has a useful IP address one other than the private address of 169.254.xxx.xxx assigned by Windows. In the field, type Search Click Command Prompt Enter , and then press IPCONFIG/ALL...

  • Page 129: Using A Wireless Connection

    If Something Goes Wrong Connecting to the Internet Using a wireless connection After you have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open your Web browser and try visiting a Web site.

  • Page 130: Troubleshooting An Internet Connection - Verify Hardware

    If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection – Verify hardware Before troubleshooting any problem you are having with connecting to the Internet, verify the following: Make sure all cords/cables are connected, (e.g. modem connection from the wall and connection cables to the router).
  • Page 131 If Something Goes Wrong Connecting to the Internet NOTE select the “Delete the driver software for this device” box. (Sample Image) Device Manager - Network adapter uninstall After the driver uninstalls, open the menu in Action Device Manager. Select Scan for hardware changes After the driver uninstalls, restart your computer, see “To Restart your computer”...

  • Page 132: Troubleshooting An Internet Connection - How To Verify Tcp/Ip

    If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection – How to verify TCP/IP If the wireless network is not detected, you can check that the hardware in the computer is working correctly by using the PING command to verify that the network adapter and TCP/IP is working properly.

  • Page 133: Downloading Drivers And Updates

    Downloading drivers and updates Using Toshiba Service Station The easiest way to update your computer with the latest components and drivers is to use Toshiba Service Station. To access TOSHIBA Service Station: In the field, type...

  • Page 134: Manually Download And Install Drivers And Updates

    (or connected to) your computer. On the “Drivers & Software” area of the Toshiba support Web site, there may be several drivers listed for the same device.

  • Page 135: Develop Good Computing Habits

    (Sample Image) Driver install window The above example indicates the touchpad vendor’s name. This tells you that when you go to http://support.toshiba.com/drivers and enter your computer’s model and/or serial number to find drivers, you should filter your search by to find the Touchpad driver latest driver from that vendor.
  • Page 136 If Something Goes Wrong Develop good computing habits On a regular basis, back up the information stored on your internal storage drive. Use Windows to back up files, or the entire computer, to a flash drive, or external hard disk. Here are some ways you can do this: ❖...

  • Page 137: Data And System Configuration Backup In The Windows Operating System

    If Something Goes Wrong Develop good computing habits Data and system configuration backup in the Windows operating system The Windows operating system offers some easy-to-use features for backing up your Windows settings and your data documents and other important files. Take advantage of these features to protect yourself from much more difficult and time-consuming restoration procedures, and to safeguard your valuable data from loss.
  • Page 138 If Something Goes Wrong Develop good computing habits In the input field, enter a name that is descriptive enough to be easily understood in the future, such as “Before installing Brand X Accounting app.” Then click or touch Create The Windows operating system creates the restore point, automatically stamps it with the current date and time, and displays a message that the restore point was successfully created.
  • Page 139 No additional software is required. Most of the optical disc drives built into recent Toshiba portable computer models can write to (or ‘burn’) as well as read from optical discs.
  • Page 140 If Something Goes Wrong Develop good computing habits General tips for installing hardware and software Here are a few tips to help ensure safe and easy installation of new hardware (printers, pointing devices, external hard drives, optional external writable optical disc drives, scanners, ®...

  • Page 141: Additional Help

    Your dealer is your best source for current information. Technical support is available online at Toshiba’s support Web site at support.toshiba.com. At this Web site you will find answers for many commonly asked technical questions in addition to downloadable software drivers, BIOS updates, and many other downloads.

  • Page 142: Other Toshiba Internet Web Sites

    20041, Agrate Brianza Japan Milano, Italy Latin America and Caribbean Mexico Toshiba America Information Toshiba de México S.A. de C.V. Systems, Inc. Sierra Candela No.111, 6to. Piso 9740 Irvine Boulevard Col. Lomas de Chapultepec. Irvine, California 92618 CP 11000 Mexico, DF.
  • Page 143 Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 144: Appendix A: Toshiba Function Keys

    TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Brightness control ❖ Output (Display switch) ❖...

  • Page 145: Display Brightness

    This TOSHIBA Function key increases the screen brightness. Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. See, “Directing the display output when you turn on the computer” on page 56 (Only the first option is available when you do not have an external monitor attached.)

  • Page 146: Disabling Or Enabling The Touchpad

    This TOSHIBA Function key allows you to start playing or pause the media currently playing. This TOSHIBA Function key allows you to go to the next track. This TOSHIBA Function key decreases the volume.

  • Page 147: Disabling Or Enabling Wireless Devices

    TOSHIBA Function Keys Functions Disabling or enabling wireless devices This TOSHIBA Function key enables/disables the Wi-Fi antenna in your computer. The wireless modes are: ❖ Disables the wireless antenna (Airplane mode is ON). ❖ Enables the wireless antenna (Airplane mode is OFF).

  • Page 148: Appendix B: Power Cord/Cable Connectors

    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...

  • Page 149: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current Basic Input/Output System BIOS Blu-ray Disc Read-Only Memory BD-ROM bits per second Compact Disc Compact Disc Read-Only Memory CD-ROM...
  • Page 150 Glossary Dots Per Inch Digital Versatile (or Video) Disc Digital Versatile (or Video) Disc Read-Only DVD-ROM Memory File Allocation Table Federal Communications Commission gigabyte gigabytes per second GBps Hard Disk Drive High-Definition Multimedia Interface HDMI High-Definition Multimedia Interface Consumer HDMI CEC Electronics Control Hypertext Markup Language HTML...
  • Page 151 Glossary Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide. —A liquid crystal display (LCD) made active-matrix display from an array of liquid crystal cells using active-matrix technology.
  • Page 152 Glossary —The speed at which a communication device, such baud rate as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily bits per second the same as bits per second). See also —Offering more storage capacity than Blu-ray Disc (BD) DVDs, the format was developed to allow for more data...
  • Page 153 Glossary —A section of very fast memory in which frequently used cache information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s CPU cache, L1 cache, L2 cache main memory. See also CD-ROM —An individual compact disc.
  • Page 154 Glossary —A section of very fast memory residing between CPU cache the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute cache, L1 cache, L2 commands and programs. See also cache —An on-screen symbol (usually a flashing vertical line) cursor that indicates the position where characters will appear...
  • Page 155 Glossary —A round, flat piece of material that can be magnetically disk influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks. Compare disc hard disk . See also —The device that reads and writes information and disk drive programs on external media or hard disk.
  • Page 156 Glossary file extension —See extension device —See external device —A collection of related information, saved on disk with a file unique name. A file may be a program, information used by a document program, or a document. See also —The section of a storage drive File Allocation Table (FAT) that keeps track of the location of stored files.
  • Page 157 Glossary —The physical components of a computer system. hardware software Compare —An HDMI (High-Definition Multimedia Interface) interface used to transmit high quality audio and video signal via a single cable in digital format, providing better picture quality than analog signal. —...
  • Page 158 Glossary —A solid state lamp (SSL) that LED (Light Emitting Diode) uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to incandescent and compact fluorescent lamps.
  • Page 159 Glossary —A collection of computers and associated devices network that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. —A method of refreshing a computer screen, non-interlaced in which each pixel of every line is refreshed as the electron beam scans across and down the screen.
  • Page 160 Glossary —An icon (usually an arrow) that moves on the screen pointer when you slide your finger across the touchpad or move a mouse. Used to point to and select/activate on-screen items, such as icons, menu items, and buttons. The shape and purpose of the pointer varies depending on the program you are using and what you are doing.
  • Page 161 Glossary —A monitor that RGB (Red, Green, Blue) monitor reproduces all colors by mixing red, green, and blue light in various combinations. —An eight-wire connector used to connect a RJ45 connector computer to a network. —Non-volatile memory that can ROM (Read-Only Memory) Non-volatile be read but not written to.
  • Page 162 Glossary active-matrix display —See TFT display —To activate items displayed on the screen, such as Touch apps, setting icons, and on-screen buttons by touching them with your finger. —A list of square or rectangular icons on the Start Tile/Tiles menu representing applications that can be accessed by selecting them.

  • Page 163: Index

    Index charge time 69 charger 69 AC adaptor 39 charging 41, 69 AC power 69 charging the real-time clock AC power light 39 (RTC) 70 accessing conserving power 74 network 87 determine remaining power 72 adding indicator light 72 memory 39 low charge 73 optional external devices 45 maintaining 77...
  • Page 164 135 determine correct drivers 134 computing tips 60 manually download/install 134 connecting Toshiba Service Station 133 AC adaptor 39 drivers AC adaptor cord to (DC-IN) 40 downloading 133 computer to a network 87 external device 54...
  • Page 165 129, 130, 132 networking wireless connection 129 wireless 85 notification area 84 keyboard notifications 84 Function keys 62 function keys 62 online resources special Windows keys 63 Toshiba 66 troubleshooting 111 optional external devices using 62 adding 45 keys...
  • Page 166 55 precautions Service Station 102 safety 36 setting printer low battery notifications 73 troubleshooting 126 setting up problem solving AC adaptor 39 contacting Toshiba 141 communications 85 Startup options 107 computer 38 projector work environment 30 connecting 56 settings...
  • Page 167 Toshiba a drive 118 online resources 66 power and batteries 109 registering computer printer 126 Toshiba Web site 43 restore points 137 worldwide offices 142 screen does not look correct/ TOSHIBA Function Keys flickers 117 functions 144...
  • Page 168 Index URL address not found 109 a microphone 87 Web Camera 120 computer lock 59 Windows operating system not eco power plan 76 working 106 Memory card reader 90 wireless networking 127 touchpad 50 troubleshooting keyboard Web Camera 89 clean the keyboard 113 using the keyboard 62 latest keyboard driver 112 Utilities 93...

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