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Cisco 7965G User Manual
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Cisco 7965G User Manual

Unified ip phone for cisco unified communications manager 6.0 (sccp and sip)
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See also: Administration Manual , Installation Manual
Cisco Unified IP Phone 7965G and
7945G for Cisco Unified
Communications Manager 6.0
(SCCP and SIP)
INCLUDING LICENSE AND WARRANTY
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Summary of Contents for Cisco 7965G

  • Page 1 Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) INCLUDING LICENSE AND WARRANTY Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)

  • Page 3: Table Of Contents

    Understanding Feature Availability Understanding SIP vs. SCCP Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 4 Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number Using a Handset, Headset, and Speakerphone Obtaining a Headset OL-12643-01...
  • Page 5 Setting Up Phones and Access Lists for Mobile Connect Using Cisco WebDialer Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 6 Cisco One-Year Limited Hardware Warranty Terms Index OL-12643-01...

  • Page 7: Common Phone Tasks

    Systems logo are registered trademarks or trademarks of EndCall Disconnect the current call or the Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks current intercom call mentioned in this document or Website are the property of their respective owners.
  • Page 8 Phone Screen Icons GPickUp Answer a call ringing in another Video enabled (SCCP only) group Feature Access Line and Call Status iDivert Divert or redirect a call to a voice Call Forwarding enabled Feature assigned to button message system Join Join several calls already on a Mobility assigned to button Call on hold...

  • Page 9: Getting Started

    Listen to your voice messages Accessing Voice Messages, page See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...

  • Page 11: Cisco Product Security Overview

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...

  • Page 12: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10/100 SW...
  • Page 13 Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 14 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones.

  • Page 15: An Overview Of Your Phone

    • A comprehensive online help system that displays information on the phone screen. Understanding Buttons and Hardware You can use the graphics below to identify buttons and hardware on your phone. Cisco Unified IP Phone 7965G Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 16 Cisco Unified IP Phone 7945G OL-12643-01...
  • Page 17 Accessing Voice Messages, by service). page 56 Directories button Opens/closes the Directories menu. Use it to Using Call Logs, page 50 access call logs and directories. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 18 Help button Activates the Help menu. Accessing the Help System on Your Phone, page 15 Settings button Opens/closes the Settings menu. Use it to Changing Phone Settings, change phone screen and ring settings. page 48 Services button Opens/closes the Services menu. Using the User Options Web Pages, page 57 Volume button...

  • Page 19: Understanding Lines And Calls

    Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7965G supports one to six lines and the Cisco Unified IP Phone 7945G supports one to two lines, depending on configuration. To see your phone lines, look at the right side of your phone screen.
  • Page 20 Icon Line or call state Description Encrypted call Making and Receiving Secure Calls, page Idle line (BLF) Using BLF to Determine a Line State, page Busy line (BLF) Using BLF to Determine a Line State, page Line in Do Not Using BLF to Determine a Line State, page Disturb (BLF) Idle Intercom line...

  • Page 21: Understanding Phone Screen Features

    Indicates call activity. Press this tab to return to the call activity area, if needed. Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and Menus, page Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 22: Choosing Phone Screen Items

    Choosing Phone Screen Items There are two ways to choose items on your phone’s screen. To choose a phone screen item... Do this... By item number Press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu. By scrolling Use the Navigation button to highlight an item.

  • Page 23: Understanding Feature Buttons And Menus

    Get help using Help Press . After a second or two, press again, or choose Help from the main menu. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 24: Understanding Feature Availability

    Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. You can access many features either by using a softkey or by pressing a line button.

  • Page 25: Understanding Sip Vs. Sccp

    To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 26: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...

  • Page 27: Placing A Call-Additional Options

    Using BLF to Determine a speed-dial, call record, or Line State, page 40 directory listing is busy before placing a call to that line Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 28 2. After the tone, enter a client matter only) code (CMC) or a forced authorization code (FAC). Place a call using your Cisco Log in to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on a phone. Mobility, page 43 Make a call from a cellular 1.

  • Page 29: Answering A Call

    Calls, page 36 Use your phone to answer Use Call Pickup. Picking Up a Redirected Call a call ringing elsewhere on Your Phone, page 35 Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 30: Ending A Call

    Prioritizing Critical Calls, (SCCP phones only) Answer. page 41 Answer a call on your Set up Mobile Connect and answer your Using Cisco Extension cellular phone or other phone. Mobility, page 43 remote destination When you enable Mobile Connect: • Your desktop and remote destinations receive calls simultaneously.

  • Page 31: Using Hold And Resume

    • If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line. • You system administrator determines the duration between Hold Reversion alerts. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 32: Using Mute

    Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset. If you want to... Then... Toggle Microphone on Press Toggle Microphone off Press Switching Between Multiple Calls You can switch between multiple calls on one or more lines.

  • Page 33: Switching An In-Progress Call To Another Phone

    The displayed call is either the active call or the held call with the longest duration. To return to standard viewing mode, press , then immediately press the line button. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 34: Transferring Calls

    Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without 1. From an active call, press Transfer. talking to the transfer 2.

  • Page 35: Sending A Call To A Voice Message System

    Press CFwdALL or Forward All and enter a target phone number. primary line Cancel call forwarding on Press CFwdALL or Forward All . your primary line Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 36: Using Do Not Disturb

    If you want to... Then... Verify that call forwarding is Look for: enabled on your primary line • The call forward icon above the primary phone number: • The call forward target number in the status line. Set up or cancel call 1.

  • Page 37: Making Conference Calls

    • Your system administrator enables the DND feature on your phone. Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard (ad hoc) and Meet-Me.

  • Page 38: Starting And Joining A Standard Conference

    • cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines. Starting and Joining a Standard Conference, page 30, for additional instructions.
  • Page 39 To avoid this, transfer the conference before hanging up. • To start a secure conference, you must use a phone configured with security. • Non-secure conferences and participants display a icon. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 40: Starting Or Joining A Meet-Me Conference Call

    Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. 2.
  • Page 41 You can stay in speakerphone mode or go to handset or headset mode as you would with a basic call. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 42: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.

  • Page 43: Picking Up A Redirected Call On Your Phone

    Tips • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 44: Storing And Retrieving Parked Calls

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods: •...

  • Page 45: Logging Out Of Hunt Groups

    • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7965G that has a Cisco Unified IP Phone 7914 Expansion Module (the Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone 7914 Expansion Module).

  • Page 46: Understanding Shared Lines

    Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears. Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line.

  • Page 47: Preventing Others From Viewing Or Barging A Shared-Line Call

    1. Press Private on a shared line 2. To verify that Privacy is off, look for the feature-disabled icon next to an unlit line button Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 48: Using Blf To Determine A Line State

    Your phone can support these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. OL-12643-01...

  • Page 49: Tracing Suspicious Calls

    Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 50 • Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. If you... Then... Want to choose a priority (precedence) Contact your system administrator for a list of level for an outgoing call corresponding precedence numbers for calls.

  • Page 51: Using Cisco Extension Mobility

    Answering a Call, page cellular phone Switch an in-progress call Switching an In-Progress Call to Another Phone, page between your desk phone and cellular phone Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 52 If you want to... Then... Put a call that has been 1. Press Enterprise Hold (exact softkey name can vary) on the picked up on a smartphone smartphone. on hold The other party is placed on hold. 2. Press Resume (exact softkey name can vary) on the smartphone. Switching an In-Progress Call to Another Phone, page Transfer a call that has been 1.
  • Page 53 Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 54: Using A Handset, Headset, And Speakerphone

    Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Use a headset Press to toggle headset mode on and off. You can use a headset with all of the controls on your phone, including If you use AutoAnswer, see Using AutoAnswer, page 47.

  • Page 55: Obtaining A Headset

    Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls ring normally and you must manually answer them. AutoAnswer is disabled when Do Not Disturb is active. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 56: Changing Phone Settings

    Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

  • Page 57: Customizing The Phone Screen

    This feature allows you to turn off phone screen illumination for a pre-determined time (as set by your system administrator). Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 58: Using Call Logs And Directories

    Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. If you want to...
  • Page 59 The entries are listed in reverse chronological order: • The first logged entry is the name/number of the last completed call of a multiparty call received on your phone. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 60: Directory Dialing

    • The second logged entry is the name/number of the first completed call of a multiparty call received on your phone. Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory.

  • Page 61: Using Personal Directory On Your Phone

    2. Highlight the listing and press Edit to modify a name or email address. 3. If necessary, choose Phones to modify a phone number. 4. Press Update. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 62 If you want to... Then... Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book. 2. Access the Search page by choosing Submit. (You do not need to input search information first.) 3. Press New. 4. Use your phone keypad to enter a name and email information. 5.
  • Page 63 • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 64: Accessing Voice Messages

    Accessing Voice Messages To access voice messages, use the Messages button Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.

  • Page 65: Using The User Options Web Pages

    Dials, and Mobility Settings. logging in 2. To return to the Device Configuration page from another page, choose User Options > Device. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 66: Configuring Features And Services On The Web

    The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Using Personal Directory on...

  • Page 67: Configuring Fast Dials On The Web

    • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 68: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.

  • Page 69: Setting Up Phone Services On The Web

    3. Click Delete Selected. Change a service name 1. Search for services. 2. Click on the service name. 3. Change the information and click Save. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 70: Controlling User Settings On The Web

    If you want to... Then do this after you log in... Add a service to an 1. Choose User Options > Device. available 2. Choose a phone from the Name drop-down menu. programmable phone 3. Click Service URL. button Note If you do not see this option, ask your system administrator to configure a service URL button for your phone.

  • Page 71: Controlling Line Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
  • Page 72 If you want to... Then do this after you log in... Change the audible 1. Choose User Options > Device. voice message indicator 2. Choose a phone from the Name drop-down menu. setting per line 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

  • Page 73: Setting Up Phones And Access Lists For Mobile Connect

    Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 74 If you want to... Then do this after you log in... Add members to an 1. Create an access list. access list. 2. Click Add Member to add phone numbers or filters to the list. 3. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).
  • Page 75 Smart Client Installed—Select to indicate that the remote destination – you are setting up is a smartphone. 6. Click Save. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 76: Using Cisco Webdialer

    Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. . If you want to...
  • Page 77 • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 78: Understanding Additional Configuration Options

    The Cisco Unified Another option is to attach the IP Phone 7945G does not Cisco Unified IP Phone Expansion support the Cisco Unified IP Module 7914 to your Cisco Unified IP Phone 7914 Expansion Phone 7965G. Module)) Work with (or work as)
  • Page 79 Ask your system administrator about Using Cisco Extension apply your phone the Cisco Extension Mobility Service. Mobility, page number and settings to a shared Cisco Unified IP Phone Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

  • Page 80: Troubleshooting Your Phone

    Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial...

  • Page 81: Viewing Phone Administration Data

    • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 82 OL-12643-01...
  • Page 83 Adobe Portable Document Format (PDF). You can also contact the Cisco service and support website for assistance: http://www.cisco.com/public/Support_root.shtml. Duration of Hardware Warranty One (1) Year Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 84 Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
  • Page 85 27, 63 handling multiple holding and resuming icons for call activity area maximum per line call forwarding multiple parties on configuring from web page Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 86 9, 14 registering securing handset rest Do Not Disturb troubleshooting documentation, accessing web-based services for Cisco Unified IP Phone Expansion Module 7914 37, 49, 70 Cisco Unified Video Advantage Cisco WebDialer encrypted calls OL-12643-01...
  • Page 87 Cisco Unified IP Phone intercom calls intercom line group call pickup 12, 33 keypad handset light strip Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 88 identifying in call logs 50, 51 viewing details of 50, 51 language (locale) settings multiple calls, handling line buttons mute button lines mute, using and call forwarding 27, 63 and call states and using BLF buttons for Navigation button description of network configuration data, locating icons for number of calls supported on...
  • Page 89 Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 90 placing calls with accessing using configuring features and services with speed dial subscribing to phone services with buttons for configuring 34, 60 description of labels voice message indicator 13, 60 using changing setting for using BLF with description of status data, locating voice message service status line, viewing volume...
  • Page 91 Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
  • Page 92 OL-12643-01...
  • Page 94 Cisco Website at www.cisco.com/go/offices. CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo,...

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