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User's Manual
Satellite U40-A/U40t-A/M40-A/
M40t-A
Satellite U50-A/U50t-A/U50D-A/
U50Dt-A/M50-A/M50t-A/M50D-A/
M50Dt-A
series

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Summary of Contents for Toshiba Satellite U40t-A

  • Page 1 User's Manual Satellite U40-A/U40t-A/M40-A/ M40t-A Satellite U50-A/U50t-A/U50D-A/ U50Dt-A/M50-A/M50t-A/M50D-A/ M50Dt-A series...
  • Page 2: Table Of Contents

    Table of Contents Chapter 1 TOSHIBA Legal, Regulatory and Safety Copyright, Disclaimer and Trademarks ..........1-1 Regulatory Information ................. 1-2 Video Standard Notice ................1-7 OpenSSL Toolkit License Issues ............1-7 ENERGY STAR® Program ..............1-10 Disposing of the computer and the computer's batteries ....1-11 General Precautions ................
  • Page 3 Utilities and Applications ..............5-1 Special features ..................5-5 TOSHIBA Password Utility ..............5-7 TOSHIBA System Settings ..............5-9 USB Charge ..................5-10 TOSHIBA Media Player by sMedio TrueLink+ ........5-13 TOSHIBA PC Health Monitor .............. 5-14 System Recovery ................5-16 Chapter 6 Troubleshooting Problem solving process ..............
  • Page 4: Chapter 1 Toshiba Legal, Regulatory And Safety

    TOSHIBA computers. Copyright, Disclaimer and Trademarks Copyright © 2013 by TOSHIBA Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of TOSHIBA. No patent liability is assumed, with respect to the use of the information contained herein.
  • Page 5: Regulatory Information

    ® The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba Corporation and its affiliates is under license. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
  • Page 6: Fcc Conditions

    Only peripherals complying with the FCC class B limits may be attached to this equipment. Operation with non-compliant peripherals or peripherals not recommended by TOSHIBA is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer’s External RGB monitor port, Universal Serial Bus (USB...
  • Page 7: Working Environment

    EMC (Electromagnetic Compatibility) and safety standards. However, TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented. In this case the persons who have connected/implemented those options/cables have to provide assurance that the system (PC plus options/cables) still fulfils the required standards.
  • Page 8 Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not expressly approved by TOSHIBA Corporation could void your authority to operate this equipment. This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
  • Page 9: Following Information Is Only For Turkey

    The new European Union (EU) chemical regulation, REACH (Registration, Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007. TOSHIBA will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according to REACH regulation.
  • Page 10: Video Standard Notice

    For more detailed information about recycling of this product, please visit our website (http://www.toshiba- india.com) or contact call center (1800-200-8674). These symbols may not stick depending on the country and region where you purchased.
  • Page 11 ------------------------ /*===================================================== Copyright (c) 1998-2011 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 12 ---------------------------------- /* Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to.
  • Page 13: Energy Star Program

    ENERGY STAR logo on the computer and the following information applies. TOSHIBA is a partner in the ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency. Your computer...
  • Page 14: Disposing Of The Computer And The Computer's Batteries

    Disposing of the computer and the computer's batteries Contact an authorized TOSHIBA service provider for details regarding how to dispose of the computer and the batteries. General Precautions TOSHIBA computers are designed to optimize safety, minimize strain and withstand the rigors of portability. However, certain precautions should be observed to further reduce the risk of personal injury or damage to the computer.
  • Page 15: Cleaning The Computer

    Extreme heat, cold, or humidity. Liquids and corrosive chemicals. Stress injury Carefully read the Instruction Manual for Safety and Comfort. It contains information on the prevention of stress injuries to your hands and wrists that can be caused by extensive keyboard use. It also includes information on work space design, posture and lighting that can help reduce physical stress.
  • Page 16: Safety Icons

    Never spray cleaner directly onto the computer or let liquid run into any part of it. Never use harsh or caustic chemical products to clean the computer. Moving the computer While the computer is designed for flexible day-to-day usage you should exercise a few simple precautions when moving it in order to help ensure trouble-free operation.
  • Page 17 Indicates a potentially hazardous situation, which could result in death or serious injury, if you do not follow instructions. A caution informs you that improper use of equipment or failure to follow instructions may cause data loss, equipment damage, or may result in minor or moderate injury.
  • Page 18: Chapter 2 Getting Started

    Some of the features described in this manual may not function properly if you use an operating system that was not pre-installed by TOSHIBA. Equipment checklist Carefully unpack your computer, taking care to save the box and packaging materials for future use.
  • Page 19: Using Your Computer For The First Time

    Right-click Click the right Touch Pad control button once. Right click the mouse once. Press and hold on the touch screen (only for touch screen models). Double-click Tap the Touch Pad or click the left Touch Pad control button twice. Left click the mouse twice.
  • Page 20: Connecting The Ac Adaptor

    DC power and reduces the voltage supplied to this computer. Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
  • Page 21 When you connect the AC adaptor to the computer, always follow the steps in the exact order as described in this User’s Manual. Connecting the power cable to a live electrical outlet should be the last step otherwise the adaptor DC output plug could hold an electrical charge and cause an electrical shock or minor bodily injury when touched.
  • Page 22: Opening The Display

    Connect the AC adaptor’s DC output plug to the DC IN 19V jack on your computer. Figure 2-3 Connecting the DC output plug to the computer 1. DC IN 19V jack 2. DC output plug Product appearance depends on the model you purchased. Plug the power cord into a live wall outlet - the DC IN/Battery indicator should glow.
  • Page 23: Turning On The Power

    Do not close the display panel with pens or any other objects left in between the display panel and the keyboard. When opening or closing the display panel, place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel (Do not use excessive force when opening or closing the display panel).
  • Page 24: Getting To Know Windows

    When it is displayed, be sure to read the License Terms carefully. Getting to know Windows For detailed information on what is new and how to operate Windows 8, please refer to the Windows Help and Support. Start screen The Start screen is the launching pad for everything you can do in the Windows operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.
  • Page 25: Turning Off The Power

    Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Windows Store Although many applications will be pre-installed or built-in to your computer, you will also have the ability to download many other applications at the click of your mouse.
  • Page 26: Restarting The Computer

    Do not turn the computer or peripheral devices back on immediately - wait a short period to avoid any potential damage. Restarting the computer Certain conditions require that you reset the computer, for example if: You change certain computer settings. If you need to restart the computer, there are two ways this can be achieved: In the Settings charm, click Power and then select Restart.
  • Page 27: Executing Sleep Mode

    Please note that keyboard keys can only be used if the Wake- up on Keyboard option is enabled within the TOSHIBA System Settings. If the computer enters Sleep Mode while a network application is active, the application might not be restored when the computer is next turned on and the system returns from Sleep Mode.
  • Page 28: Hibernation Mode

    Hibernation Mode The Hibernation Mode feature saves the contents of memory to the Hard Disk Drive when the computer is turned off so that, the next time it is turned on, the previous state is restored. Please note that the Hibernation Mode feature does not save the status of any peripheral devices connected to the computer.
  • Page 29 Automatic Hibernation Mode The computer can be configured to enter Hibernation Mode automatically when you press the power button or close the lid. In order to define these settings, you can follow the steps as described below: Click Power Options and then click Choose what the power button does or Choose what closing the lid does.
  • Page 30: Chapter 3 The Grand Tour

    Chapter 3 The Grand Tour This chapter identifies the various components of the computer - it is recommended that you become familiar with each before you operate the computer. Legal Footnote (Non-applicable Icons) For more information regarding Non-applicable Icons, please refer to the Legal Footnotes section.
  • Page 31: Left Side

    Power indicator The Power indicator glows white when the computer is turned on. However, if you turn the computer off into Sleep Mode, this indicator will blink white. Wireless The Wireless communication indicator glows communication amber when the Bluetooth or Wireless LAN indicator functions are turned on.
  • Page 32: Right Side

    Keep foreign metal objects, such as screws, staples and paper clips, out of the USB port. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury. Headphone/ A 3.5 mm mini headphone/microphone jack Microphone jack enables connection of a monaural microphone or a stereo headphone.
  • Page 33: Back

    USB 3.0 port(s) may work as USB 2.0 port(s) when operating in USB Legacy Emulation mode. HDMI out port HDMI out port can connect with Type A connector HDMI cable. LAN jack This jack lets you connect to a LAN. The adaptor has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), or Fast Ethernet LAN (100 megabits per second,...
  • Page 34: Front With The Display Open

    Figure 3-5 The underside of the computer 1. Stereo speakers 2. Cooling vents Product appearance depends on the model you purchased. Stereo speakers The speakers emit sound generated by your software as well as audio alarms, such as low battery condition, generated by the system. Cooling vents The cooling vents help the processor to avoid overheating.
  • Page 35 Figure 3-6 The front of the computer with the display panel open - 1 Figure 3-7 The front of the computer with the display panel open - 2 1. Wireless communication antennas 7. Display hinges (not shown)* 2. Microphone 8. Keyboard 3.
  • Page 36 Legal Footnote (Wireless LAN) For more information regarding Wireless LAN, please refer to the Legal Footnotes section. Microphone The built-in microphone allows you to import and record sounds for your application - please refer to the Sound System and Video mode section for more information.
  • Page 37: Internal Hardware Components

    This computer includes a battery pack inside. However, please do not attempt to dismount or replace it by yourself. Please contact an authorized TOSHIBA service provider, if necessary. The rechargeable lithium-ion battery pack provides power to the computer when the AC adaptor is not connected.
  • Page 38 The processor type varies depending on model. To check which type of processor is included in your model, open the TOSHIBA PC Health Monitor utility by clicking Desktop -> Desktop Assist -> Support & Recovery -> PC Health Monitor, and then click PC Information.
  • Page 39 Video RAM The memory in a computer's graphics adaptor, used to store the image displayed on a bitmap display. The amount of Video RAM available is dependent on the computer's system memory. Desktop -> Desktop Assist -> Control Panel -> Appearance and Personalization ->...
  • Page 40: Intel Display Power Saving Technology

    overrides will be used automatically each time the specified programs are launched. Please use the default setting for NVIDIA Optimus technology. If the program does not run normally after the setting has been changed, please restore the program to the default setting. If the program does not run normally, please restore the Preferred graphics processor to the default setting.
  • Page 41: Intel Rapid Start Technology

    Click Power and select On battery. Click Off under Display Power Saving Technology. Click Apply. If you want to enable this feature, under the conditions mentioned above, click On under Display Power Saving Technology. ® In Intel Graphics and Media Control Panel: Click Power.
  • Page 42: Intel Smart Connect Technology

    You can use BIOS Setup to enable/disable the function and change the specified time setting from Sleep Mode to Hibernation Mode. In the Settings charm, click Power and then select Restart. Hold down the F2 key and then release this key one second after the computer is power on - the BIOS setup utility will load.
  • Page 43: Power Condition Descriptions

    ® When Intel Smart Connect Technology is enabled, the computer may be turned on automatically. When you carry your computer aboard an aircraft or in places where electronic devices are regulated or controlled, always completely shut down the computer. ® When Intel Smart Connect Technology is enabled, the computer will periodically wake up from sleep mode which consumes the battery...
  • Page 44: Power Indicator

    Power on Power off (no operation) AC adaptor Remaining • Operates battery capacity • LED: off connected is above low battery trigger point Remaining • Operates battery capacity • LED: flashes is below low amber battery trigger point Remaining Computer shuts battery capacity down is exhausted...
  • Page 45 Flashing white Indicates that the computer is in Sleep Mode and that there is sufficient power available (AC adaptor or battery) to maintain this condition. No light Under any other conditions, the indicator does not light. User's Manual 3-16...
  • Page 46: Chapter 4 Operating Basics

    Chapter 4 Operating Basics This chapter describes the basic operations of your computer, and highlights the precautions that should be taken when using it. Using the Touch Screen Some models are equipped with a touch screen. You can use your finger to manipulate icons, buttons, menu items, the onscreen keyboard, and other items on the touch screen.
  • Page 47: Using The Touch Pad

    Swipe from edge Quickly move your finger in from the edge of the screen, without pausing when you first touch it. Swipe from the left edge: shows your recently opened apps, and so on. Swipe from the right edge: opens or closes the charms (Search, Share, Start, Devices, Settings).
  • Page 48: The Keyboard

    Swipe Quickly move your finger in from the edge of the Touch Pad, without pausing when you first touch Swipe from the left edge: shows your recently opened apps. Swipe from the right edge: opens or closes the charms (Search, Share, Start, Devices, Settings). Swipe from the top edge: opens or closes the app command bar.
  • Page 49: Function Key

    Figure 4-2 Keypad indicators - 2 1. CAPS LOCK indicator 2. NUM LOCK indicator CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format. NUM LOCK When the NUM LOCK indicator glows, you can use the number keys on the keyboard for number entry.
  • Page 50: Windows Special Keys

    Some functions will show the toast notification at the edges of the screen. Those toast notifications are disabled at factory default. You can enable them in the TOSHIBA Function Key application. To access it, click Desktop -> Desktop Assist -> Tools & Utilities ->...
  • Page 51: 3D Playback On An External 3D Device

    Hold down ALT with the overlay on or ALT + FN with overlay off. Using the overlay keys, type the ASCII code of the character you require. Release ALT or ALT + FN- the ASCII character will appear on the display screen.
  • Page 52: Battery Pack

    The computer's RTC battery is a lithium ion battery and should be replaced only by your dealer or by a TOSHIBA service representative. The battery can explode if not properly replaced, used, handled or disposed. Dispose of the battery as required by local ordinances or regulations.
  • Page 53: Charging Time

    Charging Time The following table shows the approximate time required to fully charge a discharged battery. Battery type Power off Power on Battery pack (50Wh, 3 about 3 hours about 12 hours cell) RTC battery about 24 hours about 24 hours Please be aware that the charging time when the computer is on is affected by ambient temperature, the temperature of the computer and how you are using the computer - if you make heavy use of external devices for...
  • Page 54: Maximizing Battery Operating Time

    Via the Battery Status in the Windows Mobility Center window You should wait at least 16 seconds after turning on the computer before trying to monitor the remaining operating time. This is because the computer needs this time to check the battery's remaining capacity and then calculate the remaining operating time, based on this together with the current power consumption.
  • Page 55: Lan

    Battery type Sleep Mode Shut Down Mode RTC battery about 30 days about 30 days Extending battery life To maximize the life of your battery packs: At least once a month, disconnect the computer from a power source and operate it on battery power until the battery pack fully discharges. Before doing so, follow the steps as detailed below.
  • Page 56: Lan Cable Types

    LAN cable types The computer must be configured properly before connecting to a LAN. Logging onto a LAN using the computer’s default settings could cause a malfunction in LAN operation. Check with your LAN administrator regarding set-up procedures. If you are using Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T), be sure to connect with a CAT5e cable or higher.
  • Page 57: Memory Media

    Memory media The computer is equipped with a memory media slot that can accommodate some kinds of memory media with various memory capacities so that you can easily transfer data from devices, such as digital cameras and Personal Digital Assistants. Keep foreign objects out of the memory media slot.
  • Page 58: Media Care

    The SD memory card logo is ( The SDHC memory card logo is ( The SDXC memory card logo is ( The maximum capacity of SD memory cards is 2GB. The maximum capacity of SDHC memory cards is 32GB. The maximum capacity of SDXC memory cards is 64GB.
  • Page 59: Inserting Memory Media

    For more details on using memory cards, see manuals accompanying the cards. About the write-protect feature Memory media cards have a write-protect function. SD Card (SD memory card, SDHC memory card and SDXC memory card) Set the write-protect switch to the lock position, if you do not want to record data.
  • Page 60: Hdmi Device

    Removing memory media The following instructions apply to all types of supported media devices. To remove memory media, follow the steps as detailed below: Click the Desktop tile and open the Safely Remove Hardware and Eject Media icon on the Windows Taskbar. Select memory media.
  • Page 61: Settings For Display Video On Hdmi

    Figure 4-6 Connecting the HDMI out port 1. HDMI out port 2. HDMI cable Please do not plug/unplug an HDMI device under the following conditions: The system is starting up. The system is shutting down. When you connect a television or external monitor to the HDMI port, the display output device is set to HDMI.
  • Page 62: Optional Toshiba Accessories

    ) key. If you disconnect the external display before you turn the computer's power off, be sure to switch to the internal display. Optional TOSHIBA Accessories You are able to add a number of options and accessories in order to make your computer even more powerful and convenient to use.
  • Page 63: Sound System And Video Mode

    TOSHIBA dealer: Universal AC Adaptor If you frequently use your computer at more than one site, it may be convenient to purchase an additional AC adaptor to be kept at each site in order to remove the need to always carry the adaptor with you.
  • Page 64 DTS Studio Sound DTS Studio Sound™ is a premium audio enhancement suite that utilizes revolutionary audio technology to provide the most immersive and realistic listening experience ever offered for a two speaker playback environment. DTS Studio Sound is provided with some models. It provides the following features: Advanced audio rendering to match 2D and 3D video content for enveloping surround sound...
  • Page 65: Realtek Hd Audio Manager

    Realtek HD Audio Manager You can confirm and change the audio configuration using the Realtek HD Audio Manager. To launch the Realtek HD Audio Manager: Click Desktop -> Desktop Assist -> Control Panel -> Hardware and Sound -> Realtek HD Audio Manager. When you first launch the Realtek HD Audio Manager, you will see two device tabs.
  • Page 66: Chapter 5 Utilities And Advanced Usage

    Assist. Furthermore, some utilities can also be launched from Start screen and desktop shortcut. TOSHIBA Desktop TOSHIBA Desktop Assist is a graphical user Assist interface that provides access to specific tools and TOSHIBA utilities and applications that make the use and configuration of the computer easier.
  • Page 67 To access this utility, click Desktop -> Desktop Assist -> Tools & Utilities -> System Settings. TOSHIBA HDD TOSHIBA HDD Accelerator is a utility that can Accelerator improve hard drive access performance by using part of the main memory of the computer as a cache.
  • Page 68 To access this utility, click Desktop -> Desktop Assist -> Tools & Utilities -> eco Utility. For details on TOSHIBA eco utility, see the help file. TOSHIBA Media This software is a multimedia player which can Player by sMedio be used to play back video, music and photo.
  • Page 69 TOSHIBA Service This application allows your computer to Station automatically search for TOSHIBA software updates or other alerts from TOSHIBA that are specific to your computer system and its programs. When enabled, this application periodically transmits to our servers a limited...
  • Page 70: Special Features

    To access the setup files of the drivers/utilities, type Applications from the Start screen, and then click Applications and Drivers from the list that appears. TOSHIBA Media Player by sMedio TrueLink+ application is not included in the setup files above but can be downloaded from Windows Store. Special features The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use.
  • Page 71 This feature automatically turns power to the Panel power on/off computer off when the display panel is closed, and turns it back on when the display panel is opened. This can be specified in the Power Options. Low battery When battery power is exhausted to the point automatic Hibernation that computer operation cannot be continued, the system automatically enters Hibernation Mode...
  • Page 72: Toshiba Password Utility

    TOSHIBA Password Utility The TOSHIBA Password Utility provides two levels of password security: User and Supervisor. Passwords set by the TOSHIBA Password Utility function are different from the Windows password. User Password To start the utility, click the following items: Desktop ->...
  • Page 73 To end the BIOS Setup, press F10, and then press ENTER to accept the changes. The computer will restart. If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE.
  • Page 74: Toshiba System Settings

    To run TOSHIBA System Settings, click Desktop -> Desktop Assist -> Tools & Utilities -> System Settings. The TOSHIBA System Settings window contains a number of tabs to allow specific functions of the computer to be configured. In addition there are also three buttons: OK, Cancel and Apply.
  • Page 75: Usb Charge

    TOSHIBA System Settings window. Some options shown in grey are possible to confirm their status. TOSHIBA System Settings screen may have the following tabs: General—Allows you to view the current BIOS version or change certain settings back to their default values Sleep and Charge—Allows you to set advanced features for sleep...
  • Page 76 To set USB Sleep and Charge feature, click Desktop -> Desktop Assist - > Tools & Utilities -> System Settings -> Sleep and Charge. Move the slider to enable or disable the Sleep and Charge function. The Sleep and Charge function may not work with certain external devices even if they are compliant with the USB specification.
  • Page 77: System On Cdp Charge

    When USB device cannot be charged by Auto Mode, change to Alternate Mode. This function may not be able to be used with some connected external devices even if the appropriate mode is selected. In this situation, disable and stop using this function. Some external devices cannot use Auto Mode.
  • Page 78: Toshiba Media Player By Smedio Truelink

    “System ON CDP Charge Mode” and “USB Sleep and Charge function”. TOSHIBA Media Player by sMedio TrueLink+ Please be aware of the following limitations when you use the TOSHIBA Media Player by sMedio TrueLink+: Notes on use This software is a multimedia player which can be used to play back video, music and photo.
  • Page 79: Toshiba Pc Health Monitor

    Operating TOSHIBA Media Player by sMedio TrueLink+ The steps for playing a video file on a local library: Click My Local Library on the Start Page of TOSHIBA Media Player. Click a video file to playback. The steps for playing a music file on a local library: Click My Local Library on the Start Page of TOSHIBA Media Player.
  • Page 80: Starting The Toshiba Pc Health Monitor

    Once enabled, you may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via Uninstall a program in the Control Panel. Doing so will automatically delete all collected information from the HDD/SSD.
  • Page 81: System Recovery

    System Recovery There is a hidden partition allocated on the Hard Disk Drive for the System Recovery Options in the event of a problem. You can also create recovery media and restore the system. The following items will be described in this section: Creating Recovery Media Restoring the pre-installed software from your created Recovery Media...
  • Page 82 Please note that some of the disc media may not be compatible with the optical disc drive connected to your computer. You should therefore verify the optical disc drive supports the blank media you have chosen before proceeding. USB Flash Memory will be formatted and all the data in the USB Flash Memory will be lost when proceeding.
  • Page 83: Recovery Hard Disk Drive

    Recovery Media. However, if you have already created a "Recovery Media", you can use it to restore the recovery partition. If you have not created "Recovery Media", please contact TOSHIBA support for assistance. Restoring the pre-installed software from the...
  • Page 84 You can also perform the restoration through PC settings in the operating system: Click the Settings charm and click Change PC settings. Click General under PC settings. Scroll down to Remove everything and reinstall Windows and click Get started. Follow the on screen instructions to finish the recovery. User's Manual 5-19...
  • Page 85: Troubleshooting

    In reality many problems can be solved simply, but a few may require help from TOSHIBA Support - if you find you need to consult others, be prepared to describe the problem in as much detail as possible.
  • Page 86: Analyzing The Problem

    Always try to make detailed notes of your observations and keep them in a permanent error log - this will help you to describe your problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made will help to identify the problem faster.
  • Page 87: If Something Goes Wrong

    Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer.
  • Page 88: Hardware And System Checklist

    If the indicator is glowing, the computer is on. Also, try turning the computer off and then on. If you are using an AC adaptor, verify that the computer is receiving power from the external power source by looking at the DC IN/Battery indicator. If the indicator is glowing, the computer is connected to a live external power source.
  • Page 89: Overheating Power Down

    If the computer has reached room temperature and it still does not start, or if it starts but shuts down quickly, contact TOSHIBA Support. AC power If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN/Battery indicator.
  • Page 90: Real Time Clock

    Please refer to your software's documentation to garbled ensure that it is not remapping the keyboard in any way (remapping involves changing or reassigning the function of each key). If you are still unable to use the keyboard, you should contact TOSHIBA Support. User's Manual...
  • Page 91: Hard Disk Drive

    - if so remove it and try to start the Drive computer again. If this has no effect, check the Boot Priority Options setting within the TOSHIBA System Settings. Slow performance The files on the Hard Disk Drive may be...
  • Page 92: Pointing Device

    If you are still unable to resolve the problem, contact TOSHIBA Support. Pointing device If you are using a USB mouse, you should also refer to both the mouse section and the documentation supplied with your mouse.
  • Page 93: Usb Mouse

    Control Panel -> Hardware and Sound -> sensitive enough. Mouse. If you are still unable to resolve the problem, contact TOSHIBA Support. USB mouse Problem Procedure On-screen pointer In this instance the system might be busy - Try...
  • Page 94: Usb Device

    If you are still unable to resolve the problem, contact TOSHIBA Support. USB device In addition to the information in this section, please also refer to the documentation supplied with your USB device.
  • Page 95 Sleep and Charge Enable the Sleep and Charge function in the function. TOSHIBA System Settings. When there is a current overflow of the external device connected to the compatible port, USB bus power (DC5V) supply may be stopped for safety reasons.
  • Page 96: Sound System

    Volume cannot be adjusted during Windows start up or shut down. If you are still unable to resolve the problem, contact TOSHIBA Support. External monitor Please also refer to Operating Basics, and to the documentation supplied with your monitor for further information.
  • Page 97 Display error occurs Check that the cable connecting the external monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. Problem Procedure Cannot access LAN Check for a firm cable connection between the LAN jack and the LAN hub.
  • Page 98: Toshiba Support

    TOSHIBA Support. TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance. Before you call Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first.
  • Page 99 - they are your best resource for current information and support. TOSHIBA technical support If you are still unable to solve the problem and suspect that it is hardware related, visit TOSHIBA technical support website http://www.toshiba.co.jp/ worldwide/. User's Manual 6-15...
  • Page 100: Appendix Specifications

    Chapter 7 Appendix Specifications This section summarizes the computer’s technical specifications. Physical Dimensions Physical Dimensions shown below do not include parts that extend beyond the main body. The physical dimensions may vary depending on the model you purchased. Satellite U40-A/ Approximately 340 (w) x 234 (d) x 21.1 (h) U40t-A/M40-A/ millimeters...
  • Page 101: Ac Power Cord And Connectors

    Power Requirements AC adaptor 100-240V AC 50 or 60 Hz (cycles per second) Computer 19V DC AC Power Cord and Connectors The power cord’s AC input plug must be compatible with the various international AC power outlets and the cord must meet the standards for the country/region in which it is used.
  • Page 102: Information For Wireless Devices

    For the United States and Canada, two pin plug configuration must be a 2-15P (250V) or 1-15P (125V) and three pin plug configuration must be 6-15P (250V) or 5-15P (125V) as designated in the U.S. National Electrical code handbook and the Canadian Electrical Code Part II. The following illustrations show the plug shapes for the U.S.A.
  • Page 103: Wireless Devices And Your Health

    If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please visit http://www.pc.support.global.toshiba.com, if you have any questions about using Wireless LAN or Bluetooth Module. In Europe visit http://www.toshiba-europe.com/computers/tnt/bluetooth.htm Wireless Devices and your health Wireless products, like other radio devices, emit radio frequency electromagnetic energy.
  • Page 104: Card Specifications

    TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof. Card Specifications...
  • Page 105: Bluetooth Wireless Technology

    for operation in the license-free 2.4GHz and 5GHz band, local radio regulations may impose a number of limitations to the use of wireless communication equipment. Radio Frequency Band 5GHz (5150-5850 MHz) (Revision a and n) Band 2.4GHz (2400-2483.5 MHz) (Revision b/g and n) The range of the wireless signal is related to the transmit rate of the wireless communication.
  • Page 106: Radio Links

    Radio links You can easily establish links between two or more devices, with these links being maintained even if the devices are not within a line-of-sight of each other. Radio Regulatory Information The Wireless device must be installed and used in strict accordance with the manufacturer’s instructions as described in the user documentation that comes with the product.
  • Page 107 Russian Limited e.i.r.p 100mW. Permitted to use Federation: only for indoor applications, closed industrial and warehouse areas, and on board aircraft. Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of flight.
  • Page 108 check the current channel of operation. If operation is occurring outside of the allowable frequencies for outdoor use, as listed above, the user must contact the applicable national spectrum regulator to request a license for outdoor operation. Canada - Industry Canada (IC) This device complies with RSS 210 of Industry Canada.
  • Page 109 Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada’s website www.hc-sc.gc.ca Taiwan Article 12 Without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio frequency devices.
  • Page 110 Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations. 2. Indication for Wireless LAN The indication shown below appears on this equipment. (1)(2) (3)(4) 2.4 : This equipment uses a frequency of 2.4GHz.
  • Page 111: Device Authorization

    This equipment is approved to the radio standard by the countries/regions in the following table. If you use this equipment in the countries/regions which are not listed in the table blow, please contact TOSHIBA Support. As of March 2013 Austria...
  • Page 112: Legal Footnotes

    (41°F to 86°F) or >25°C (77°F) at high altitude (all temperature references are approximate and may vary depending on the specific computer model - please refer to your computer documentation or visit the TOSHIBA website at www.pcsupport.toshiba.com for details). CPU performance may also vary from specifications due to design configuration.
  • Page 113: Battery Life

    Published battery life numbers are achieved on select models and configurations tested by TOSHIBA at the time of publication. Recharge time varies depending on usage. Battery may not charge while computer is consuming full power.
  • Page 114: Copy Protection

    This is a normal phenomenon for all batteries. To purchase a new battery pack, see the accessories information that is shipped with your computer. Hard Disk Drive (HDD) Capacity 1 Gigabyte (GB) means 10 = 1,000,000,000 bytes using powers of 10. The computer operating system, however, reports storage capacity using powers of 2 for the definition of 1 GB = 2 = 1,073,741,824 bytes, and...
  • Page 115: Glossary

    Glossary The terms in this glossary cover topics related to this manual. Alternate naming is included for reference. Abbreviations Alternating Current AMT: Intel Active Management Technology ASCII: American Standard Code for Information Interchange BIOS: Basic Input/output System BD-ROM: Blu-ray Disc Read-only Memory bps: bits per second Compact Disc...
  • Page 116 HDMI CEC: High-definition Multimedia Interface Consumer Electronics Control HTML: Hypertext Markup Language IEEE: Institute of Electrical and Electronics Engineers I/O: Input/Output IRQ: interrupt request ISP: Internet Service Provider kilobyte LAN: Local Area Network LCD: Liquid Crystal Display LED: Light Emitting Diode megabyte MBps: megabytes per second...
  • Page 117 www: World Wide Web User's Manual 7-18...
  • Page 118: Index

    Index Display controller 3-10 Documentation list 2-1 AC adaptor Dual Pointing Device additional 4-18 Touch Pad 6-8 connecting 2-3 DC IN 19V jack 3-2 ASCII characters 4-5 Equipment checklist 2-1 External monitor problems 6-13 Battery extending life 4-10 monitoring capacity 4-8 real time clock 3-9, 4-7 save mode 5-5 types 4-6...
  • Page 119 Sound system Sleep Mode 2-9 problems 6-12 turning off 2-8 turning on 2-6 Problems AC power 6-5 TOSHIBA Desktop Assist 5-1 Analyzing the problem 6-2 Battery 6-5 Touch Screen 4-1 Dual Pointing device 6-8 External monitor 6-12 Hardware and system...
  • Page 120 problems 6-10 Video mode 4-20 Video RAM 3-10 Web Camera 3-7 Wireless communication 7-4 User's Manual Index-3...

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