Multifunctional digital color systems / multifunctional digital systems (32 pages)
Summary of Contents for Toshiba SureMark 4610
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Toshiba Global Commerce Solutions SureMark 4610 Printers Hardware Service Guide - Model 1NF G362-0578-01...
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This edition applies to Toshiba SureMark Printer Model 1NF single-station printer. If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.
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Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. SureMark Hardware Service...
About this guide Who should read this guide This guide is intended for use by personnel who are installing and using the SureMark 4610 Model 1NF single-station printer. Where to find more information Current versions of Toshiba publications are available on the Toshiba support Web site.
This Hardware Service Guide contains information to help you solve problems that might occur in your ™ SureMark 4610 Model 1NF fiscal and fiscal ready point-of-sale (POS) printers and the Toshiba developed fiscal solution. It describes the diagnostic tools that are available, error codes and suggested actions, and instructions for replacing failing components.
Printer information label The printer information labels A (Figure 1) are located beside the power button on the inside of the printer and the on the front right edge of the main cover. Note: You can find the fiscal serial number and other country specific identification information on a label on the Fiscal logic assembly (see “fiscal label”...
fiscal label You can find the fiscal serial number and other country specific identification information on the fiscal label A (Figure 2) on the fiscal logic assembly. Figure 2. fiscal label Chapter 1. Introduction...
Models and features The following information is a high-level summary of the features and specifications for the SureMark 4610 Model 1NF printers. Depending on the model, some features might not be available, or some specifications might not apply. Table 1. Feature and specifications...
Warranty information Table 2 shows the warranty information for each printer model. Table 2. Warranty information Model type Warranty service CRU and on-site service Notes: 1. CRU is Customer Replaceable Unit warranty service. Fiscal logic assembly, ports, and power A fiscal logic assembly provides communication with the SureMark Model 1NF single-station printers, system unit, and other devices.
Figure 3. Fiscal Logic Assembly with USB and RS-232 communications options Fiscal screw The fiscal screw A (Figure 3) is a fiscal security device, used to secure the fiscal assembly in the printer. The screw is sealed using the required country specific fiscal seal. The 4610-1NF can accommodate wire, wax, or lead seals.
The power-cord and brick are used to supply power to the printer when: v The printer is connected to the system using the RS-232 connector. v The printer is connected to a standard USB port (for example, on a non-Toshiba Point of Sale system.) . Locating the power reset switch The power reset switch A (Figure 4 on page 8) for the 4610 Model 1NF single-station printer is located under the paper door.
Figure 4. Power reset switch location Operating system requirements You can download drivers from the Toshiba support site. RS-232 interface The RS-232 interface is supported on systems with the following operating systems: v Windows (POSReady; XP) UPOS 1.13 – JavaPOS (via Direct IO) –...
PC or other store controller with an RS-232 or USB port v SurePOS 700 Series systems v SurePOS 500 Series systems v SurePOS 300 Series systems v SurePOS 100 Series systems v Toshiba Self Checkout solution Chapter 1. Introduction...
Temperature and humidity limits Shipping -40° to 60° C (-40° to 140° F) with 5% to 100% relative humidity including condensation, but excluding rain Storage 0° to 60° C (32° to 140° F) with 5% to 80% relative humidity Operating 5°...
Cash drawer A single connector can drive either a single cash drawer or two cash drawers using a special cable. The connector provides a status line if one of the cash drawers is open. The cash drawer cannot be activated while the printer is operating.
<LpA>>m The mean value of the A-weighted sound pressure levels at the one-meter (bystander) positions for a random sample of machines. Indicates not applicable. All measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Bar codes SureMark printers can generate these bar codes: v UPC A/E...
Chapter 3. Adjusting and maintaining the SureMark 4610 Model 1NF printers This section contains information about the proper use and maintenance of the SureMark 4610 Model 1NF single-station printers. For detailed technical information, see Chapter 2, “Product specifications,” on page Attention: Ensure that all covers are installed before operating the printer.
Toshiba specifications might result in a billable service call, regardless of the existence of a service contract. A list of supported paper and suppliers are available from the Toshiba support site. To check for updated printer paper information, complete the following steps.
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3. Wipe off any residual alcohol with a dry swab. If print quality does not improve after cleaning the thermal printhead, run the Thermal Printhead Health Test. If print quality still does not improve, call for service. Chapter 3. Adjusting and maintaining the SureMark 4610 Model 1NF printers...
Table 12 contains common steps to identify and resolve problems. For the latest troubleshooting guidance and symptom-fix tip information, go to the Knowledgebase located on the Toshiba support site. This site contains additional information that is gathered from field experience, and might not have been available at the publishing date of this document.
Table 12. Troubleshooting (continued) Symptom Printer LEDs Fiscal Logic Error Tones after Actions Reset Fiscal printer Normal Printer-ready indicator 2 beeps v Check that the electronic error beeps solid green. journal memory card is occur on plugged in. reset. v If electronic journal card is installed, the card should be removed and checked externally.
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Figure 6. Off-line tests activation 3. Close the paper door cover. 4. Press and hold the paper feed button until you hear a click and the front LED indicator blinks. Upon entering the off-line test mode the following off-line selection menu is printed. Follow the instructions on the printed menu.
Summary of off-line test menus The following table describes the off-line test menu and sub-menu items. Table 13. Summary of the off-line test menu items Submenu (if Menu item Definition applicable) Definition Thermal Receipt test Prints a receipt Fiscal offline test Fiscal test Varies by country.
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Table 14. MCT load command settings for low-paper and critically low-paper amounts (continued) Constant Decimal Hexadecimal Description Critically low-paper amount X'27' The amount of paper remaining in the printer when it sends the critically low-paper status. Default is 1 meter (1000 or 0X'03E8'; number is stored as mm).
Chapter 5. Removing and replacing FRUs This section contains the FRU removal and replacement procedures for SureMark 4610 Model 1NF. Notes: 1. Before you perform any removal and replacement procedures, see “Handling static-sensitive devices.” 2. Locate the machine serial number (see “Calling for service” on page 1 for information).
This section provides information for removing a fiscal tray from a fiscal printer. For information on how to remove a fiscal tray from a fiscal ready printer with a Toshiba business partners fiscal solution installed, see the documentation provided by the Toshiba business partner.
Installing the fiscal tray This section provides information for installing a Toshiba fiscal tray in the printer. For information on how to install a fiscal tray in a fiscal ready printer with a Toshiba business partners fiscal solution installed, see the documentation provided by the Toshiba business partner.
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Removing and replacing FRUs 4. Use the fiscal screw to secure the fiscal tray; then, install the seal. Important: The methods of installing the seal as well as the type of seal used is country specific. See the information provided by the fiscal authority in your country for details about the type of seal and how to install it.
Toshiba. If your fiscal solution is provided by a Toshiba business partner, see the documentation provided by the Toshiba business partner for more information. The fiscal logic card is the logic card installed in the fiscal logic tray and should not be confused with the logic card that is installed on the printer unit under the main cover.
Removing and replacing FRUs Figure 9. Removing the fiscal tray cover. 3. Remove the screws A (Figure 9) that secure the cover; then, remove the cover B (Figure 9) from the tray by lifting it straight up and off the tray. The fiscal memory is epoxied to the inside of the cover and also connects to the fiscal logic card.
Removing and replacing FRUs Figure 10. Remove the fiscal card 4. Remove the electronic journal slot D and slot assembly C (see “Removing the electronic journal slot” on page 37 and “Removing the electronic journal slot assembly” on page 37 for information). Chapter 5.
This section provides the information needed to install the fiscal logic card A (Figure 11) in the fiscal tray provided by Toshiba. If your fiscal solution is provided by a Toshiba business partner, see the documentation provided by the Toshiba business partner for information.
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Removing and replacing FRUs 2. Open the static-protective package and grasp the card by the edges and remove it from the package. Set the card down on the static-protective package. 3. Remove the hex nuts from the RS-232 connectors and set them aside for future use. 4.
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Removing and replacing FRUs 16. Install the electronic journal card into the electronic journal slot. If the card does not go into the slot, do not force it. Ensure the electronic journal card is right side up and attempt to insert it in the slot again.
Removing and replacing FRUs Removing the electronic journal slot This section provides information needed for removing the electronic journal slot assembly and the electronic journal slot card. It is not necessary to remove the fiscal logic card from the tray to remove or install the electronic journal slot card.
Removing and replacing FRUs Removing the electronic journal slot card Figure 14. Remove the electronic journal slot card The fiscal logic card does not have to be removed from the tray to remove the electronic journal slot card from its mount on the logic card. To remove the electronic journal slot card, complete the following steps: 1.
Removing and replacing FRUs Installing the electronic journal slot assembly To install the electronic journal slot assembly, complete the following steps (see Figure 13 on page 37 for additional information): 1. Ensure the I/O probe shield is in place. If not, install the shield before continuing. To install the shield: a.
Removing and replacing FRUs Removing the program memory assembly This section provides the information needed to remove the program memory from the fiscal logic card. Figure 16. Install the program memory To remove the program memory, complete the following steps: 1.
Removing and replacing FRUs Installing the program memory assembly This section provides the information needed to install the program memory on the fiscal logic card. Refer to Figure 16 on page 40. To install the program memory, complete the following steps: 1.
Removing and replacing FRUs 2. Grasp both sides of the paper door cover and use your thumbs to press outward on the cover retention tabs A as shown in Figure 18. Figure 18. Removing the paper door cover 3. While grasping the paper door cover and holding the retention tabs outward, slide the paper door cover toward the front of the printer until it stops;...
Removing and replacing FRUs Figure 19. Installing the paper door cover To install the paper door cover A (Figure 19), complete the following steps: 1. Open the paper door and orientate printer so the customer receipt feed button C (Figure 19) is on the right side of the printer.
Removing and replacing FRUs Removing the main cover This section provides information for removing the main cover from a fiscal printer. Note: The following figure shows the location of the main cover release tab if you turn the printer over. During the removal process, the printer must be placed upright and you will have to locate the tab by feel.
Removing and replacing FRUs 3. If necessary, remove the fiscal tray from the printer (see “Removing the fiscal tray” on page 28 for information). 4. Remove the fiscal security bar ( A in Figure 21): Figure 21. Removing the security bar a.
Removing and replacing FRUs 11. Press the release tab toward the front of the printer, while pushing the rear of the cover up with your thumb and lifting slightly on the front. As the cover is released and begins to move upward, remove your hand from under the printer and lift the cover up and off.
Removing and replacing FRUs Removing the fiscal base This section provided information on how to remove the fiscal base from a fiscal printer. For information on how to remove the fiscal base from a fiscal ready printer (see “Fiscal base” on page 69 in Appendix A, “1NF fiscal ready printer,”...
Removing and replacing FRUs b. Locate the connector and push in on the two release tabs on either side of the connector while pushing it up and out of the mount. Figure 23. Remove the bottom fiscal base from the printer. 5.
Removing and replacing FRUs 4. Install the ground plane: a. Insert the tab on the left rear corner of the ground plane into the slot in the left corner of the printer. b. Rotate the right side of the ground plane into place while guiding the tab on the right rear corner into its mounting slot on the right rear corner.
Removing and replacing FRUs 3. Pull gently on the top of the paper motion sensor B (Figure 24) to pivot it open. Figure 24. Paper motion sensor 4. Disconnect the cable that connects the paper motion sensor to the logic card. 5.
Removing and replacing FRUs Removing the thermal printhead This section provides the information needed to remove the thermal printhead from a fiscal or fiscal ready printer. To remove the thermal printhead, complete the following steps: 1. Remove the logic card (see “Removing the logic card” on page 54 for information on how to remove the logic card).
Removing and replacing FRUs 5. While supporting the printhead with one hand use a screwdriver with a magnetic-head to remove the mounting screws A (Figure 26); then, lift the printhead partially out of the printer. Screws Figure 26. Paper door release lever 6.
Removing and replacing FRUs Removing the thermal printhead flat cable This section provides the information needed to remove the thermal printhead flat cable from a fiscal or fiscal ready printer. xxxxx Figure 27. Removing and installing the thermal printhead flat cable. To remove the thermal printhead flat cable A (Figure 27), complete the following steps: 1.
Removing and replacing FRUs 4. An improperly installed cable will result in no communication between the logic card and the thermal print head. To install the thermal printhead flat cable, complete the following step: 1. Orient the cable so the longest end is facing up and the blue stripe facing away from you. 2.
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Removing and replacing FRUs Figure 28. Removing the interface card 5. Position the printer on a work surface with the logic card B (Figure 29 on page 56) facing you; then, press upward on the logic card B (Figure 29 on page 56) release tab and rotate the top of the logic card away from the printer unit.
Removing and replacing FRUs Figure 29. Removing the logic card 6. Note the position of the cables connected to the logic card; then, disconnect them. 7. The logic card can now be set aside in a static-protective package. Note: If the logic card is to be reinstalled, take precautions to avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices”...
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Removing and replacing FRUs Figure 30. Logic card Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 27. To install the logic card, complete the following steps: 1.
Removing and replacing FRUs c. Rotate the interface card toward the printer until is clicks into place. 7. Turn the printer over and install the flex cable connector onto the logic cards connector. Note: Ensure that the ground strap ( A in Figure 31) makes contact with the tab ( B in Figure 31) on the logic card.
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Removing and replacing FRUs Figure 32. Cutter motor screws 5. Remove the paper door assembly: a. Remove the long leg of the lift spring ( B in Figure 33 on page 60) from the mounting slot. b. Rotate the spring until short leg of the spring is no longer in contact with the paper door; then, remove the spring from the post.
Removing and replacing FRUs Figure 33. Clearing the drag strip detent c. Repeat steps 5a on page 59 and 5b on page 59 to remove the second spring; then continue on to the next step. d. Lift the tip of the drag strip ( A in Figure 33) while opening the paper door assembly further, so that the tab at the end of the drag strip clears its detent.
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Removing and replacing FRUs d. Align the end of the spring leg with the slot and hole in the paper door assembly; then, rotate the bottom of the spring toward the front of the printer unit and insert the hooked end into the mounting slot.
Removing and replacing FRUs Removing the rollers This section provides the information needed to remove the rollers from a fiscal or fiscal ready printer. To remove the rollers, complete the following steps: Note: Only use this procedure if you are replacing all rollers. If you are replacing only the lower four rollers, you only need to open the paper door cover and proceed to Step 4.
Removing and replacing FRUs Installing the rollers This section provides the information needed to install all the rollers in a fiscal or fiscal ready printer. If you are installing only the bottom four rollers begin at step 2. Figure 35. Place Holder for Future Artwork To install the rollers, complete the following steps: 1.
Removing and replacing FRUs Removing the low-paper sensor This section provides the information needed to remove the low-paper sensor from a fiscal or fiscal ready printer. To remove the low-paper sensor, complete the following steps: Note: Do not disconnect any cables other than the three wire low-paper sensor cable from the logic card. 1.
Removing and replacing FRUs Installing the low-paper sensor This section provides the information needed to install the low-paper sensor in a fiscal or fiscal ready printer. Figure 37. Installing the low-paper sensor. To install the low-paper sensor, complete the following steps: 1.
Removing and replacing FRUs Removing the paper transport frame from the main frame This section provides the information to remove the paper transport frame from the printers main frame of a fiscal or fiscal ready printer. To remove the paper transport frame from the main frame, complete the following steps: 1.
Removing and replacing FRUs Installing the paper transport frame on the main frame This section provides the information needed to install the paper transport frame on to the printers main frame of a fiscal or fiscal ready printer. To install the paper transport frame on the main frame, complete the following steps: 1.
Appendix A. 1NF fiscal ready printer This section contains information on the SureMark 4610 Model 1NF point-of-sale fiscal ready printer. The SureMark 4610 Model 1NF point-of-sale fiscal ready printer is a high-performance printer is based on Toshiba 4610 technologies, incorporating a fiscal ready solution developed by Toshiba business partners world wide having features and components that differ from the 4610 Model 1NF point-of-sale fiscal printer.
Figure 39. Removing the security bar 2. Remove the top and main cover ( see “Removing the paper door cover” on page 41 and “Removing the main cover” on page 44 for information). 3. Remove the two screws securing the ground plate in place; then, remove the ground plate from the printer and place the ground plate and the screws in a safe location for future use.
Figure 40. Remove ground plate 4. Remove the two screws securing the fiscal base to the printer: a. Position the printer upright on a work surface with the front of the printer facing you. b. Remove the two mounting screws from either side and place them in a safe place for future use. Appendix A.
Figure 41. fiscal base removal 5. Remove the fiscal base from the bottom of the printer. Installing the fiscal base on a fiscal ready printer To install the fiscal base on a fiscal ready printer, complete the following steps: 1. Place the main frame of the printer on to the fiscal base. 2.
8. Turn the printer over and install the paper door cover (see “Installing the paper door cover” on page 42 for information). Interface card This section provides information on the connectors, installation and removal of the interface card installed in the 1NF fiscal ready printer Connectors Figure 42.
Figure 43. Removing the interface card Installing the interface card Note: You might prefer to plug all cables into the interface card before installation; however, do not plug in any power until after installation. To install the interface card, complete the following steps: SureMark Hardware Service...
Figure 44. Installing the interface card 1. Place the printer unit upside down on a flat work surface. 2. Insert the tab of the interface card into the slot on the base of the printer. 3. Press down on the side of the interface card opposite the tab until the blue release button slider snaps into place.
Power cords For your safety, Toshiba provides a power cord with a grounded attachment plug to use with this Toshiba product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Cables There are many different cables that can be connected to the printer depending on your configuration. The following table provides a list of those cables and their part numbers. Table 17. Cable part numbers Toshiba cable part number Description...
Toshiba Global Commerce Solutions may make improvements and/or changes in the product(s) and/or program(s) described in this publication at any time without notice. Toshiba Global Commerce Solutions may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Toshiba Global Commerce Solutions is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Toshiba Global Commerce Solutions empfohlene Kabel angeschlossen werden. Toshiba Global Commerce Solutions übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Toshiba Global Commerce Solutions verändert bzw.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller: Toshiba Global Commerce Solutions 3039 Cornwallis Road Building 307 Research Triangle Park, North Carolina 27709...
purpose one. Russian Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission Statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Taiwan Class A compliance statement Appendix D.
This product is in conformity with the protection requirements of EC Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Toshiba Global Commerce Solutions cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-Toshiba Global Commerce Solutions option cards.
Global Commerce Solutions encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Toshiba Global Commerce Solutions offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products.
Battery return program This product may contain sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or lithium ion battery. Consult your user manual or service manual for specific battery information. The battery must be recycled or disposed of properly. Recycling facilities may not be available in your area. For information on disposal of batteries go to the Battery disposal web site or contact your local waste disposal facility.
Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, contact your local Toshiba Global Commerce Solutions representative.
Trademarks The following are trademarks or registered trademarks of Toshiba, Inc. in the United States or other countries, or both: Toshiba The Toshiba logo The following are trademarks of Toshiba Global Commerce Solutions in the United States or other countries, or both:...
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34 supported types 18 remove 31 thermal specifications 18 Toshiba support site xiii paper roll placement 17 trademarks 96 paper roll, loading and replacing 17 troubleshooting 22 perchlorate 95 physical dimensions 11 power button...