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Printer
Refer also to the Parallel printer sections in Chapter 8,
and to the troubleshooting and other relevant sections in your printer and
software documentation.
Problem
Printer does not
turn on
Computer/printer
do not communicate
Printer error
Pointing device
If you are using a PS/2 or serial mouse, also refer to Chapter 8,
Devices, and to your mouse documentation.
AccuPoint™ II
Problem
On-screen pointer
does not respond to
AccuPoint™ II
operation
User's Manual
Procedure
Check that the printer is connected to an electric
outlet. Make sure the outlet is supplying power by
plugging in an appliance.
Make sure the printer is turned on and is online
(ready to use).
Inspect the cable connecting the printer to the
computer for damage. Make sure it is securely
connected.
A parallel printer connects to the parallel port and
a serial printer to the RS-232C serial port. Make
sure the ports are configured correctly.
Make sure your software is configured to
recognize the printer. Check your printer and
software documentation.
Check your printer documentation.
Run the diagnostics program TDIAGS.
If problems persist, contact your dealer.
Procedure
If a PS/2 or serial mouse is connected, check the
Hardware Setup or TSETUP program. The
Pointing Device option should be set to
Simultaneous to use both the AccuPoint II and
an external mouse.
If problems persist, contact your dealer.
Optional
Devices,
Optional
Troubleshooting 9-11
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