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Sony SRS-XB402G Help Manual
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Sony SRS-XB402G Help Manual

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Help Guide
Wireless Speaker
SRS-XB402G
The following explains how to use this speaker. Select a topic from the navigation pane.
Design and specifications are subject to change without notice.
Getting started
Parts and controls
Installing "Google Home" and making the initial settings
Changing your Google Assistant language
Power source/charging
Connecting the speaker to an AC outlet
Turning the power on
Turning the power off
Lighting function
Changing the lighting mode
Using Google Assistant
Talking to your Google Assistant
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Summary of Contents for Sony SRS-XB402G

  • Page 1 Help Guide Wireless Speaker SRS-XB402G The following explains how to use this speaker. Select a topic from the navigation pane. Design and specifications are subject to change without notice. Getting started Parts and controls Installing “Google Home” and making the initial settings...

  • Page 2: Troubleshooting

    Listening to music from the connected BLUETOOTH device Terminating the BLUETOOTH connection (After use) Enjoying switching the sound effects Using “Sony | Music Center” What you can do with “Sony | Music Center” Installing “Sony | Music Center” Information About the indicators...
  • Page 3 Unable to pair the speaker with a BLUETOOTH device Indicators The status indicators (Google Assistant) are flashing in blue or white When you find the speaker not working properly Resetting the speaker Initializing the speaker 5-005-566-11(3) Copyright 2019 Sony Corporation...

  • Page 4: Parts And Controls

    Help Guide Wireless Speaker SRS-XB402G Parts and controls (power) button with indicator/ PAIRING button (microphone mute) button Reset: You can press and hold this button for about 8 seconds to reset the speaker. (play) button (BLUETOOTH) indicator LINK indicator – (volume) button...
  • Page 5 DC IN 5V jack CHARGE indicator PAIRING button is disabled before the Google Assistant setup is complete. These indicators show the status of the volume and battery level. Related Topic About the indicators 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 6 Help Guide Wireless Speaker SRS-XB402G Installing “Google Home” and making the initial settings To use your speaker, you first need to install “Google Home” on your smartphone/iPhone and make the initial settings for the speaker. Note To use “Google Home”, you need to create a Google account and log in to the account beforehand.
  • Page 7 When using wireless connections outdoors, disable the Wi-Fi 5 GHz band. For details on the Wi-Fi settings, refer to the operating instructions supplied with the Wi-Fi router. Related Topic Disabling the Wi-Fi 5 GHz band 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 8 You can change your Google Assistant language. For details on changing your Google Assistant language and on the supported languages, visit the website at: assistant.google.com/intl/en_us/ (USA) assistant.google.com/intl/en_ca/ (Canada) Related Topic Installing “Google Home” and making the initial settings 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 9 Help Guide Wireless Speaker SRS-XB402G Connecting the speaker to an AC outlet This speaker can run on power either from the AC outlet to which it is connected by the supplied AC adaptor or from the built-in battery. When using the speaker for the first time, be sure to charge the built-in battery for more than 1 hour before turning on the power.
  • Page 10 The volume level of the speaker is set to 60%. The lighting function is set to on. (factory default settings) The Sound Mode is set to EXTRA BASS. (factory default settings) About 4 hours The volume level of the speaker is set to maximum. The lighting function is set to on.
  • Page 11 Even if you do not intend to use the speaker for a long time, charge the built-in battery sufficiently once every 6 months to maintain its performance. Related Topic Turning the power on Notes on charging 5-005-566-11(3) Copyright 2019 Sony Corporation...

  • Page 12: Turning The Power On

    (power) indicator and the CHARGE indicator flashes slowly, the built-in battery is running at less than 10% and needs to be charged. Related Topic Turning the power off Connecting the speaker to an AC outlet Changing the lighting mode 5-005-566-11(3) Copyright 2019 Sony Corporation...

  • Page 13: Turning The Power Off

    Press the (power) button. (power) indicator turns off. Note When the alarm/timer settings are specified on Google Assistant, do not turn off the power. Once the speaker is turned off, the alarm/timer may not work successfully. 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 14 “Sony | Music Center” enables you to check the Lighting mode name and to switch the mode. Hint By using the illumination function on “Sony | Music Center,” you can turn on/off the lighting function or choose the various lighting modes.
  • Page 15 OFF: No lighting Note When the speaker's light is strong, brighten the room or turn off the lighting. Related Topic What you can do with “Sony | Music Center” 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 16 To use network services, additional registrations and payment of communication charges and other fees may be required. Related Topic Changing your Google Assistant language The speaker is not responding to any voice commands 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 17 (about 4 seconds). The Wi-Fi 5 GHz band is enabled. For details on the Wi-Fi settings, refer to the operating instructions supplied with the Wi-Fi router. Related Topic About the indicators 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 18 Help Guide Wireless Speaker SRS-XB402G Pairing and connecting with BLUETOOTH devices When pairing with two or more BLUETOOTH devices, perform the following pairing procedure for each device. Before operating the speaker, be sure to do the following: Place the BLUETOOTH device within 1 m (3.2 ft) from the speaker.
  • Page 19 This speaker does not support the BLUETOOTH profile HFP (Hands-free Profile)/HSP (Headset Profile) that enables hands-free calls with a BLUETOOTH mobile phone. Related Topic Listening to music from the connected BLUETOOTH device Terminating the BLUETOOTH connection (After use) No phone calls are made 5-005-566-11(3) Copyright 2019 Sony Corporation...

  • Page 20: For Windows 8

    Help Guide Wireless Speaker SRS-XB402G Connecting with a computer via a BLUETOOTH connection (Windows) Pairing is the process required to mutually register the information on BLUETOOTH devices to be connected wirelessly. It is necessary to pair a device with the speaker to be able to make a BLUETOOTH connection for the first time. Perform the same procedures to pair to other devices.
  • Page 21 Turn on the speaker. (power) indicator lights up in white Depending on the Sound Mode, the color of the (power) indicator varies. For details, refer to the following topic. About the indicators After the Google Assistant setup is complete, press and hold the (power)/ PAIRING button for about 3 seconds.
  • Page 22 If the speaker's name does not appear on the screen, repeat the procedure from step After pairing, the BLUETOOTH connection establishes automatically and [Connected music] will be displayed on the screen. Proceed to step For Windows 8.1 Click [Add a device]. Select the name of the speaker you set up for Google Assistant and click [Next].
  • Page 23 The “ ” mark will appear in the bottom left of the speaker icon during installation. When the “ ” mark disappears, driver installation is complete. Proceed to step Register the speaker to the computer. For Windows 10 After pairing, the BLUETOOTH connection establishes automatically and [Connected music] will be displayed on the screen.
  • Page 24 If there is not a checkmark (green) on the speaker icon, proceed to the next step (substep 3). If the name of the speaker you set up for Google Assistant does not appear, right-click on the [Sound] screen, and select [Show Disabled Devices] from the menu that appears. Then proceed to the next step (substep 3).
  • Page 25 If you cannot click [Connect] for the speaker, select [Disable] for the [Default Device] that currently has a checkmark (green). Confirm that the BLUETOOTH connection is complete. Hint The procedure explained above is for guidance only. For details, refer to the operating instructions supplied with the computer. However, operation with all computers is not guaranteed.
  • Page 26 Related Topic Listening to music from the connected BLUETOOTH device Terminating the BLUETOOTH connection (After use) 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 27 Help Guide Wireless Speaker SRS-XB402G Connecting with a computer via a BLUETOOTH connection (Mac) Pairing is the process required to mutually register the information on BLUETOOTH devices to be connected wirelessly. It is necessary to pair a device with the speaker to be able to make a BLUETOOTH connection for the first time. Perform the same procedures to pair to other devices.
  • Page 28 Hint If the (BLUETOOTH) indicator does not flash, the speaker may already be connected to the BLUETOOTH device. If this is the case, once you have turned off the speaker, do the operations for pairing again. Search for the speaker on the computer. Select [ (System Preferences)] - [Bluetooth] in the taskbar on the right-bottom of the screen.
  • Page 29 The passkey of the speaker is “0000.” If a passkey besides “0000” is set on the computer, pairing with the speaker fails. Related Topic Listening to music from the connected BLUETOOTH device Terminating the BLUETOOTH connection (After use) 5-005-566-11(3) Copyright 2019 Sony Corporation...

  • Page 30: A2Dp (Advanced Audio Distribution Profile)

    Help Guide Wireless Speaker SRS-XB402G Listening to music from the connected BLUETOOTH device You can enjoy listening to music of a BLUETOOTH device and operate it by the speaker via a BLUETOOTH connection if it supports the following BLUETOOTH profiles.
  • Page 31 Video viewing using a BLUETOOTH connection is not recommended. A slight misalignment occurs in video and audio. Related Topic Pairing and connecting with BLUETOOTH devices Terminating the BLUETOOTH connection (After use) No phone calls are made 5-005-566-11(3) Copyright 2019 Sony Corporation...

  • Page 32: Terminating The Bluetooth Connection (After Use)

    Turn off the BLUETOOTH device. Turn off the speaker. Hint When you finish playing music, the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH device. Related Topic Turning the power off 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 33 Help Guide Wireless Speaker SRS-XB402G Enjoying switching the sound effects You can enjoy 3 different Sound Modes. When you purchase the speaker, the EXTRA BASS mode is set. Sound The color of the LIVE indicator The color of the (power) indicator...
  • Page 34 When setting the Sound Mode with “Sony | Music Center” Tap [Music Center] on your smartphone, iPhone, etc. to start up the application. Music Center Tap [SRS-XB402G]. Tap [Settings] - [Sound] - [Sound Mode] - [Preset Mode] to select the Sound Mode.
  • Page 35 SRS-XB402G What you can do with “Sony | Music Center” “Sony | Music Center” is an app for controlling Sony audio devices which are compatible with “Sony | Music Center” using your smartphone/iPhone. For details about “Sony | Music Center,” refer to the following URL: https://www.sony.net/smcqa/...
  • Page 36 SRS-XB402G Installing “Sony | Music Center” Install “Sony | Music Center” on your smartphone, iPhone, etc. from Google Play or the App Store. Download “Sony | Music Center” from Google Play or the App Store and install it. When the installation is complete, start “Sony | Music Center.”...

  • Page 37: About The Indicators

    Help Guide Wireless Speaker SRS-XB402G About the indicators CHARGE indicator (orange) The speaker has completed charging, or the charger such as the supplied AC adaptor is not Turns off connected. Lights up The speaker is being charged. Flashes slowly The built-in battery is running at less than 10% and needs to be charged.

  • Page 38: Link Indicator

    Flashes quickly The speaker enters the pairing mode. The indicator flashes for 5 seconds, and then goes out. LINK indicator Turns off No connection information is found. Lights up (green) The speaker is connected to the network in the 5 GHz or 2.4 GHz band. Lights up (orange) The speaker is connected to the network only in the 2.4 GHz band.
  • Page 39 Related Topic Parts and controls 5-005-566-11(3) Copyright 2019 Sony Corporation...

  • Page 40: About Software Update

    Check the status indicators (Google Assistant) and the LINK indicator for the state of software update. Check on the software version. On “Sony | Music Center,” tap [SRS-XB402G] - [Settings] - [System]. “XXXXXXX” shown under “SRS-XB402G” indicates the software version.
  • Page 41 Do not leave any objects susceptible to magnetism (cash cards, credit cards with magnetic coding, etc.) near the unit. Do not use or leave the unit in a car. Others If the lighting of the speaker seems bright, turn up the room lighting or turn off the lighting function of the speaker. 5-005-566-11(3) Copyright 2019 Sony Corporation...

  • Page 42: Notes On Charging

    The rechargeable built-in battery has a life span. As time passes and the number of times that the built-in battery is used increases, the capacity of the rechargeable built-in battery slowly decreases. When the amount of time that the built-in battery can be used seems significantly shorter, despite having been fully charged, contact your nearest Sony dealer.
  • Page 43 If you use in Internet service such as music service, information about the speaker may be retained by the service provider. In this case, contact the network service provider to delete that information. The speaker has a built-in rechargeable battery. When you dispose of this speaker, contact your nearest Sony dealer.
  • Page 44 Help Guide Wireless Speaker SRS-XB402G Notes on waterproof and dust proof features Waterproof and dust proof performance of the unit The unit, with the cap fastened securely, has a waterproof specification of IPX7 as specified in “Degree of protection against water immersion” of the IEC60529 “Ingress Protection Rating (IP Code)”...
  • Page 45 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 46 If sand grains, etc. enter the fabric part of the unit, remove them carefully. Never use a vacuum cleaner, etc. on the unit. It may cause damage of the speaker unit. 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 47 The BLUETOOTH® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Page 48: What Can I Do To Solve A Problem

    For customers in Europe: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support If the operations above do not work, consult your nearest Sony dealer. Related Topic Resetting the speaker Initializing the speaker 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 49 Using a USB AC adaptor with an output current of 1.5 A or more and a micro-USB cable conforming to the USB standard is recommended. Charging from the other device is not guaranteed. The charging time may vary depending on the ambient temperature or conditions of use. Related Topic Connecting the speaker to an AC outlet 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 50 The built-in battery may be empty. Charge the built-in battery by connecting the AC adaptor (supplied) to an AC outlet. You may be able to resolve the issues by resetting the speaker. Related Topic Connecting the speaker to an AC outlet Turning the power on Resetting the speaker 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 51 “Ok Google” to the speaker. Make sure that the built-in microphones are not blocked. You may have given the voice command too quickly for your speaker to detect. Try talking to the speaker a little more slowly. 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 52 A device with a built-in radio or tuner cannot be connected to the speaker via a BLUETOOTH connection since noise may occur in broadcasts. Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts. 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 53 Help Guide Wireless Speaker SRS-XB402G No phone calls are made This speaker does not support the BLUETOOTH profile HFP (Hands-free Profile)/HSP (Headset Profile) that enables hands-free calls with a BLUETOOTH mobile phone. 5-005-566-11(3) Copyright 2019 Sony Corporation...

  • Page 54: Sound Becomes Low While In Use

    AC adaptor. If the sound becomes low while in use, follow the procedure below. Turn off the speaker. Charge the built-in battery sufficiently. Related Topic Connecting the speaker to an AC outlet 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 55 Turn off the access point (Wi-Fi router), wait for a while, and then turn it back on. Turn off the speaker, wait for a while, and then turn it back on. Related Topic Installing “Google Home” and making the initial settings Disabling the Wi-Fi 5 GHz band 5-005-566-11(3) Copyright 2019 Sony Corporation...

  • Page 56: Unable To Pair The Speaker With A Bluetooth Device

    BLUETOOTH device and perform the pairing procedure once again. Update the software on the connected BLUETOOTH device. Related Topic Pairing and connecting with BLUETOOTH devices Connecting with a computer via a BLUETOOTH connection (Windows) Connecting with a computer via a BLUETOOTH connection (Mac) 5-005-566-11(3) Copyright 2019 Sony Corporation...
  • Page 57 The software of your speaker has been downloading or installing the latest software updates. Wait until the status indicators (Google Assistant) stop flashing. Hint The colors and lighting patterns of the indicators may vary depending on the software version of the speaker. Related Topic About software update About the indicators 5-005-566-11(3) Copyright 2019 Sony Corporation...

  • Page 58: Resetting The Speaker

    While the speaker is running on the battery power, resetting the speaker turns off its power and you must turn back on the power to the speaker. The information including the Google Assistant settings will be retained. 5-005-566-11(3) Copyright 2019 Sony Corporation...

  • Page 59: Initializing The Speaker

    Initializing the speaker deletes all the information including the Google Assistant settings. Hint The colors and lighting patterns of the indicators may vary depending on the software version of the speaker. 5-005-566-11(3) Copyright 2019 Sony Corporation...

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