Page 1 Portégé User’s Guide If you need assistance: ❖ Toshiba’s Support Web site pcsupport.toshiba.com ❖ Toshiba Customer Support Center Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For more information, see page 178 in this guide.
Page 2 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA,...
Page 3 Only Peripherals complying with the FCC Class B limits may be attached to this equipment. Operation with noncompliant peripherals or peripherals not recommended by Toshiba is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer's ports.
Page 4: Industry Canada Requirement
Contact either: ❖ Toshiba’s Support Web site at pcsupport.toshiba.com. ❖ Or call the Toshiba Customer Support Center: Within the United States at (800) 457-7777 Outside the United States at (949) 859-4273 Industry Canada Requirement This Class B digital apparatus complies with Canadian ICES-003.
Page 5: Telephone Company Procedures
Toshiba Corporation, Toshiba America Information Systems, Inc. or an authorized representative of Toshiba, or the Toshiba Customer Support Center within the United States at (800) 457-7777 or Outside the United States at (949) 859-4273. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 6 In order to program this information into your fax transmission, refer to the fax software instructions installed on this computer. Alarm Equipment If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment.
Page 7: Wireless Interoperability
USOC RJ11C. Wireless Interoperability The TOSHIBA Wireless LAN Mini PCI Card products are designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to: ❖...
Page 8: Wireless Lan And Your Health
The radiated output power of the TOSHIBA Wireless LAN Mini PCI Card is far below the FCC radio frequency exposure limits. Nevertheless, the TOSHIBA Wireless LAN Mini PCI Card shall be used in such a manner that the potential for human contact during normal operation is minimized. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Page 9 Canada – Industry Canada (IC) This device complies with RSS 210 of Industry Canada. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population;...
Page 10 This Directive applies to EU member countries only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
Page 11 VCCI Class B Information Modem Warning Notice This information is only applicable if your computer has a modem. Conformity Statement The equipment has been approved to [Commission Decision “CTR21”] for pan- European single terminal connection to the Public Switched Telephone Network (PSTN).
Page 12 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment.
Page 13: Device Authorization
This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850 Fax: 03-3457-4868 Device Authorization This device obtains the Technical Regulation Conformity Certification and...
Page 14 Denmark France Hungary Italy Kazakhstan Lithuania Malaysia Nicaragua Poland Russia Slovenia Sweden United Kingdom WiMAX™ connectivity requires a WiMAX™ enabled device and subscription to a WiMAX™ broadband service. WiMAX™ connectivity may require you to purchase additional software or hardware at extra cost. Availability of WiMAX™...
Page 15 Because Wireless WAN products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless WAN is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
Page 16: Regulatory Information
Part 2 section 1093. Exposure to Radio Frequency Radiation The radiated output power of the TOSHIBA Wireless WAN Card is far below the FCC radio frequency exposure limits. Nevertheless, the TOSHIBA Wireless WAN Card shall be used in such a manner that the potential for human contact during normal operation is minimized.
Page 17 Canada – Industry Canada (IC) Wireless WAN complies with RSS-129, RSS-133 Industry Canada. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population;...
Page 18 Approved Countries/Regions for the Intel Link 5100/5300 Series and the Intel N1000 (ABGn) Series This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table.
Page 19 Paraguay Poland Qatar Russia San Marino Singapore South Africa Sri Lanka Tahiti Turk Islands United Kingdom Vatican Virgin Islands Approved Countries/Regions for the Intel Link 622ANHMW and 633ANHMW Series This equipment is approved to the radio standard by the countries/regions in the following table.
Page 20 Chile Croatia Denmark Egypt Finland Ghana Herzegovina Hungary Indonesia Italy Jordan Kuwait Lebanon Lithuania Malaysia Monaco Nambia New Zealand Norway Panama Peru Portugal Romania Senegal Slovak Republic South Korea Sweden Thailand Ukraine Yemen Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ For private usage outside buildings across public grounds over less than...
Page 21 Dans le cas d’une utilisation privée, à l’extérieur d’un bâtiment, au- dessus d’un espace public, aucun enregistrement n’est nécessaire pour une distance de moins de 300m. Pour une distance supérieure à 300m un enregistrement auprès de l’IBPT est requise. Pour les enregistrements et licences, veuillez contacter l’IBPT.
Page 22 European Community Countries Iceland, Spain O: allowed x: forbidden ❖ To remain in conformance with European spectrum usage laws for Wireless LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply. The user should use the wireless LAN utility to check the current channel of operation.
Page 23 China Croatia Denmark Egypt Finland Ghana Honduras Iceland Ireland Japan Kenya Latvia Liechtenstein Macedonia Mexico Mozambique Nicaragua Pakistan Paraguay Poland Qatar Serbia Slovenia Spain Switzerland Trinidad United Kingdom Venezuela Approved Countries/Regions for the Realtek This equipment is approved to the radio standard by the countries/regions in the following table.
Page 24 Cambodia China Croatia Denmark Egypt Finland Germany Hong Kong India Israel Japan Kenya Latvia Lithuania Malaysia Monaco Netherlands Antilles Netherlands Norway Panama Peru Portugal Romania Serbia Slovenia Spain Switzerland Trinidad UAE (United Arab Emirates) Uruguay Vietnam Canada Chile Colombia Costa Rica Cyprus Czech Republic Dominican Republic Ecuador...
Page 25 Approved Countries/Regions for the Realtek This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. Albania Australia Bahrain Bolivia Brunei Canada Colombia Cyprus Dominican Republic El Salvador...
Page 26: Bluetooth Wireless Technology Interoperability
Always use Bluetooth cards from TOSHIBA in order to enable wireless networks over two or more (up to a total of seven) TOSHIBA portable computers using these cards. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or pcsupport.toshiba.com in the United States for...
Page 27 Approved Countries/Regions for use (Bluetooth technology) ® Bluetooth Card from Toshiba equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. Argentina Belgium...
Page 28: Bluetooth Wireless Technology And Your Health
The radiated output power of the Bluetooth Card from TOSHIBA is far below the FCC radio frequency exposure limits. Nevertheless, the Bluetooth Card from TOSHIBA shall be used in such a manner that the potential for human contact during normal operation is minimized.
Page 29: Regulatory Statements
Regulatory statements This product complies with any mandatory product specification in any country/ region where the product is sold. In addition, the product complies with the following: European Union (EU) and EFTA This equipment complies with the R&TTE directive 1999/5/EC and has been provided with the CE mark accordingly.
Page 30: Optical Disc Drive Safety Instructions
(Sample shown below. Location of the label and manufacturing information may vary.) Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
Page 31 EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL.
Page 32 Atheros is a registered trademark of Atheros Communications, Inc. Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners.
Page 33: Table Of Contents
Contents Introduction... 40 This guide ...42 Safety icons ...43 Other icons used...43 Your computer’s features and specifications ...44 Other documentation ...44 Service options ...44 Chapter 1: Getting Started... 45 Selecting a place to work ...45 Setting up a work environment ...45 Keeping yourself comfortable ...46 Precautions...46 Important information on your computer’s...
Page 34 Contents Setting up your software...53 Registering your computer with Toshiba ...54 Adding optional external devices...54 Adding memory (optional) ...54 Installing a memory module ...55 Removing a memory module...60 Checking total memory ...63 Recovering the Internal Storage Drive ...63 Recovering to out-of-box state Recovering without changing the internal Recovering to a custom size partition ...70...
Page 35 Using and configuring Hibernation mode ...92 Using and configuring Sleep mode ...95 Closing the display panel ...98 Customizing your computer’s settings...98 Caring for your computer...98 Cleaning the computer ...98 Moving the computer...99 Using a computer lock ...99 Chapter 2: Learning the Basics...100 Computing tips ...100 Using the keyboard ...101 Character keys ...102...
Page 36 Setting battery notifications ...124 Conserving battery power ...125 Power Plans...126 Using a hot key to set the Power Plan...127 Using the TOSHIBA eco power plan...128 Changing the main battery ...129 Removing the battery from the computer ...129 Inserting a charged battery ...131 Taking care of your battery ...132...
Page 37 Using an instant password...154 Using a supervisor password...155 Using a user password ...156 TOSHIBA Face Recognition Utility...158 TOSHIBA Security Assist ...159 TOSHIBA PC Diagnostic Tool Utility...161 TOSHIBA HDD Protection Utility ...162 Mouse Utility ...163 TOSHIBA Hardware Setup...164 TOSHBA Sleep Utility ...166 Starting the TOSHIBA Sleep Utility...166...
Page 38 Care and maintenance of your fingerprint Fingerprint reader limitations ...174 TOSHIBA eco Utility™ ...175 TOSHIBA Service Station ...176 TOSHIBA PC Health Monitor ...176 Chapter 6: If Something Goes Wrong...178 Problems that are easy to fix ...178 Problems when you turn on the computer...179 The Windows working...181...
Page 39 Before you contact Toshiba ...203 Contacting Toshiba ...204 Other Toshiba Internet Web sites...205 Toshiba’s worldwide offices...205 Appendix A: Hot Keys/TOSHIBA Cards ... 207 Hot Key Cards ...207 Using the Hot Key Cards ...208 Hot key functions ...209 Optical disk drive ...209 Volume Mute ...210...
Page 40: Introduction
You can wake the computer from Sleep mode by pressing the power button. See the “Mobile Computing” section of the Toshiba User’s Guide for more information on using power management settings to...
Page 41 (RoHS), which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers’ commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process.
Page 42: This Guide
Toshiba’s Web site at pcsupport.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.
Page 43: Safety Icons
Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
Page 44: Your Computer's Features And Specifications
To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at pcsupport.toshiba.com. If you have a problem or need to contact Toshiba, see Goes Wrong” on page System icons 178.
Page 45: Chapter 1: Getting Started
Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. The “Instruction Manual for Safety and Comfort,” that is shipped with your computer, contains important safety information.
Page 46: Keeping Yourself Comfortable
Extreme heat, cold, or humidity. ❖ Liquids and corrosive chemicals. Keeping yourself comfortable The Toshiba Instruction Manual for Safety and Comfort, included with your computer, contains helpful information for setting up your work environment and tips for working comfortably throughout the day.
Page 47 ❖ Avoid prolonged physical contact with the underside or surface of the computer. ❖ Computer base and palm rest can become hot! Avoid prolonged contact to prevent heat injury to skin. Read the “Avoid extended contact between computer base/palm rest and skin”...
Page 48: Important Information On Your Computer's Cooling Fan
Getting Started Setting up your computer Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode).
Page 49: Connecting To A Power Source
TOSHIBA Battery Charger (that may have been provided with your computer), or use AC adaptors and battery chargers specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor or Battery Charger could cause fire or damage to the computer possibly resulting in serious injury.
Page 50 Getting Started Connecting to a power source To connect AC power to the computer: Connect the power cord/cable to the AC adaptor. (Sample Illustration) Connecting the power cord/cable to the AC adaptor Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
Page 51: Charging The Main Battery
The computer’s main battery light gives you an indication of the main battery’s current charge: ❖ Glows amber while the main battery is being charged (AC adaptor connected) ❖ Glows green when the main battery is fully charged ❖ Is unlit when the main battery has discharged, the battery is not charging, or the AC adaptor is not plugged into the computer or AC outlet ❖...
Page 52: Using The Computer For The First Time
Getting Started Using the computer for the first time Using the computer for the first time The computer is now ready for you to turn it on and begin using it. Opening the display panel Facing the front of the computer, locate the center of the display panel.
Page 53: Turning On The Power
Turning on the power To turn on the computer: Make sure any external devices (such as the AC adaptor, if you plan to use AC power rather than battery power) are properly connected and ready. Check to ensure that all drives and slots are empty. Press and release the power button.
Page 54: Registering Your Computer With Toshiba
Product registration can be completed by either visiting the Toshiba Web site at http://www.register.toshiba.com, or by clicking Start, All Programs, My Toshiba, and then Toshiba Registration. Failure to complete Product Registration will not diminish Customer rights under the Toshiba standard limited Warranty.
Page 55: Installing A Memory Module
NOTE Before adding external devices or memory, Toshiba recommends setting up your software. See Installing a memory module Memory modules can be installed in the memory module slots on the underside of the computer. You will need a small Phillips screwdriver for this procedure.
Page 56 Getting Started Adding memory (optional) If the computer is on, begin at step 1; otherwise, skip to step 3. Click Start. Start button (Sample Image) Shut down button Click the Shut down button in the lower-right corner of the Start menu. The computer closes all open programs, shuts down the operating system, and then turns off.
Page 57 Using a small Phillips screwdriver, loosen the captive screws that secure the memory module slot cover. (Sample Illustration) Removing the memory module slot cover Remove the memory module slot cover. Place the screws and the cover in a safe place so that you can retrieve them later.
Page 58 Getting Started Adding memory (optional) NOTE If your system has the memory modules stacked on top of one another, you must remove the top module first before removing/installing the bottom module. NOTE For this model, Slot A is the bottom slot. Slot B is the top slot. If only one memory module is to be installed, it must be installed in Slot A.
Page 59 Once the module’s connector is fully inserted into the socket, press downward on the top edge of the module to seat the module into the latches at the sides of the socket. These latches should “snap” into place securely with the corresponding cutouts in the side of the module.
Page 60: Removing A Memory Module
Getting Started Adding memory (optional) Re-insert the main battery. For more information on inserting the main battery, see Turn the computer right side up. Make sure to remove the soft cloth from the work surface before restarting the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode).
Page 61 Do not try to remove a memory module with the computer turned on. You can damage the computer and the memory module. Do not remove the memory module while the computer is in Sleep or Hibernation mode. The computer could hang up the next time you turn it on and data in memory will be lost.
Page 62 Getting Started Adding memory (optional) Gently lift the memory module to a 30-degree angle and slide it out of the slot. Slot A (Sample Illustration) Removing the memory module Replace the memory module slot cover and secure it using the screws.
Page 63: Checking Total Memory
Your system may not have an optical disc drive. To purchase an optional external writable optical disc drive or a USB Flash drive, visit the Toshiba Web site at accessories.toshiba.com. Your computer includes recovery utilities to allow you to recover your internal storage drive if necessary.
Page 64 Getting Started Recovering the Internal Storage Drive The following internal storage drive recovery options are available: Recovery option Recover to out-of-box state Recover without changing the internal storage drive partitions Recover to a custom size partition A recovery image of your computer is stored on the internal storage drive, and the image can be restored by running the recovery utilities directly from your internal storage drive as described in the sections below.
Page 65: Recovering To Out-Of-Box State (Recommended Recovery Method)
AC adaptor. ❖ The Toshiba Recovery Wizard also provides the option of erasing your internal storage drive, without restoring the information on the drive. See more information.
Page 66 Click Yes to continue. (Sample Image) Warning screen When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting a Process screen ®...
Page 67: Recovering Without Changing The Internal Storage Drive Partitions
The Recovery of Factory Default Software screen appears. Select Recover to out-of-box state. (Sample Image) Recovery of Factory Default Software screen Click Next. A confirmation message displays reminding you that all data will be lost during the recovery process. Be sure to save your work to external media before proceeding (see your work”...
Page 68 Getting Started Recovering the Internal Storage Drive You can recover the C: drive without affecting other partitions by either using the utilities stored on your computer’s internal storage drive or by using recovery DVDs/media, if you have created such media. To recover using the first method, follow the procedure below.
Page 69 Recovering the Internal Storage Drive When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting a Process screen The Recovery of Factory Default Software screen appears.
Page 70: Recovering To A Custom Size Partition
Getting Started Recovering the Internal Storage Drive Click Next to begin the recovery. When the process is complete, a message displays, indicating that the C: drive has been recovered. Press any key on the keyboard to restart the computer. Recovering to a custom size partition Recovering to a custom size partition deletes all partitions on the drive and all information stored in those partitions.
Page 71 Click Yes to continue. (Sample Image) Warning screen When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting a Process screen...
Page 72: Creating Recovery Dvds/Media
Your system may not have an optical disc drive. To purchase an optional external writable optical disc drive or a USB Flash drive, visit the Toshiba Web site at accessories.toshiba.com. It is strongly recommended that you create recovery DVDs/media. If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from your recovery DVDs/media.
Page 73 Follow the procedure below to determine how much space you will need for storing your system’s recovery files. To create recovery DVDs/media: Click Start, All Programs, My Toshiba, and then Recovery Media Creator. The TOSHIBA Recovery Media Creator dialog box displays.
Page 74 Click the Create button in the TOSHIBA Recovery Media Creator utility dialog box. Follow the on-screen prompts to complete the copy process.
Page 75: Restoring From Recovery Dvds/Media
Restoring from recovery DVDs/media The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery (see NOTE During the internal storage drive recovery process it is strongly recommended that your computer be connected to an external power source via the AC adaptor.
Page 76 Click Yes to continue. When the Toshiba Recovery Wizard opens and the Selecting a Process screen displays, select Recovery of Factory Default Software and then click Next.
Page 77: Erasing The Internal Storage Drive
For more information, “Recovering the Internal Storage Drive” on page To delete all data and partitions from the internal storage drive: Access the Toshiba Recovery Wizard on your internal storage drive or on your recovery DVDs/media. ❖...
Page 78: Checking The Internal Storage Drive Operating Status
Getting Started Checking the internal storage drive operating status purposes. This process may take several hours, depending on the size of your internal storage drive. (Sample Image) Erase the hard disk screen Click Next. A confirmation message displays reminding you that all data on the internal storage drive will be lost.
Page 79: Installing Drivers And Applications
Installing drivers and applications The Toshiba Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: Click Start, All Programs, My Toshiba, and then TOSHIBA Application Installer. Click Next.
Page 80 Some of the following features may need to be enabled before they can be used. To enable the following features, click on the Mouse icon in the Optimize tab of Toshiba Assist. Click the Device Settings tab and then click Settings. Do the following:...
Page 81 Do the following: Right-click an item Move the pointer to the item you want to right-click. Press and release the secondary control button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. Scroll vertically Slide your finger along the right edge of the touch pad in the direction you want to scroll.
Page 82: Adjusting Touch Pad Settings
Getting Started Using the touch pad Do the following: Zoom in/out To zoom in: ❖ To zoom out: ❖ Adjusting touch pad settings While you are typing, the on-screen pointer may seem to move or jump around “by itself” to random locations on the screen. The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements.
Page 83: Disabling Or Enabling The Touch Pad
Mouse Properties option of the Windows Control Panel. For more information, please visit www.support.toshiba.com, and enter the phrase “Mouse pointer jumps around as you type” into the Search field. Disabling or enabling the touch pad The touch pad is enabled by default.
Page 84: Selecting Video Cables
Getting Started Using external display devices Selecting video cables To connect a device to the HDMI™ Out port, you must purchase an HDMI™ cable. Connecting an HDMI™-compatible television or display device To connect an HDMI™-compatible television or display device to the computer: ❖...
Page 85: Directing The Display Output When You Turn On The Computer
Directing the display output when you turn on the computer Once you have connected an external display device, you can choose to use the internal display only, the external device only, or both simultaneously. NOTE Some modes are only available with the appropriate device attached and turned on.
Page 86: Adjusting The Quality Of The External Display
Getting Started Using an external keyboard Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings. See the video device documentation for additional configuration steps.
Page 87: Setting Up A Printer
To connect a printer to your computer: Connect the printer cable to the printer and then connect the other end to one of the computer’s USB ports. Plug the printer’s power cable into a live AC outlet. Setting up a printer NOTE Some printers require a specific installation process.
Page 88: Options For Turning Off The Computer
Getting Started Turning off the computer It is a good idea to turn off your computer when you are not using it for a while. If you are using the computer for the first time, leave the computer plugged into a power source (even though the computer is off) to fully charge the main battery.
Page 89 ❖ Restarting from Hibernation takes a little more time and consumes more main battery power than restarting from Sleep. ❖ When starting up again, the computer returns to the state in which you left it, including all open programs and files you were using.
Page 90: Using The Shut Down Command
Getting Started Turning off the computer Using the Shut down command The Shut down command completely shuts down the computer without saving your work or the current state of the computer. This command closes all open programs, shuts down the operating system, and then turns off your computer.
Page 91 Click Change plan settings under the power plan to be customized. The Edit Plan Settings window appears. (Sample Image) Edit Plan Settings screen Click Change advanced power settings. The Advanced settings tab of the Power Options window appears. Double-click Power buttons and lid to display the actions that you can configure.
Page 92: Using And Configuring Hibernation Mode
Getting Started Turning off the computer NOTE These options can be set separately for how they operate while the computer is running on battery power or while connected to AC power. ❖ Lid close action Set this option to Shut down if you want the computer to shut down when you close the display panel.
Page 93 Click Hibernate in the pop-up menu. The computer saves the state of all open programs and files, turns off the display, and then turns off. Configuring Hibernation mode options You can place the computer into Hibernation mode by either pressing the power button or closing the display panel. You can also specify an amount of time after which the computer automatically goes into Hibernation mode.
Page 94 Getting Started Turning off the computer Double-click Power buttons and lid to display the actions that you can configure. (Sample Image) Advanced settings tab of Power Options screen Select Hibernate for the options you want. NOTE These options can be set separately for how they operate while the computer is running on battery power or while connected to AC power.
Page 95: Using And Configuring Sleep Mode
Starting again from Hibernation mode To start up the computer from Hibernation mode, press the power button until the ON/OFF light glows green. The computer returns to the screen(s) you were using. If you put the computer in Hibernation mode by closing the display panel, you can start it again by opening the display panel.
Page 96 Getting Started Turning off the computer To use any of these methods, you first need to enable them using the Power Options feature. Click Start, Control Panel, System and Security, and then Power Options. The Power Options window appears. Click Change plan settings under the power plan to be customized.
Page 97 Double-click Power buttons and lid to display the actions that you can configure. (Sample Image) Advanced settings tab of Power Options screen Select Sleep for the options you want. NOTE These options can be set separately for how they operate while the computer is running on battery power or while connected to AC power.
Page 98: Closing The Display Panel
Getting Started Customizing your computer’s settings Starting again from Sleep mode To start up the computer from Sleep mode, press the power button until the ON/OFF light glows green. The computer returns to the screen(s) you were using. If you place the computer in Sleep mode by closing the display panel, you can start it again by opening the display panel.
Page 99: Moving The Computer
You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: Wrap the cable through or around some part of a heavy object.
Page 100: Chapter 2: Learning The Basics
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved.
Page 101: Using The Keyboard
❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.
Page 102: Character Keys
Learning the Basics Using the keyboard Character keys Typing with the character keys is very much like typing on a typewriter, except that: ❖ The space bar creates a space character instead of just passing over an area of the page. ❖...
Page 103: Special Windows ® Keys
through programmed functions when pressed. Used in combination with the key, function keys marked with icons execute specific functions on the computer. For example, For more information, see ® Special Windows keys (Sample Illustration) Special Windows Your computer’s keyboard has one key and one button that have special functions in Windows ❖...
Page 104: Starting A Program
Learning the Basics Starting a program Using the overlay to type numeric data The keys with the numbers on their right front are the numeric overlay keys. To turn the numeric overlay on, press The numeric overlay light glows when the numeric overlay is on. To disable the numeric overlay, hold down the again.
Page 105: Starting A Program From The Start Menu
Starting a program from the Start menu When you install a program, the operating system usually puts an icon in the All Programs menu. To start a program that has an icon in the All Programs menu, follow these steps, which use the ®...
Page 106: Starting A Program Using The Search Programs And Files Field
Learning the Basics Starting a program In the right part of the window, double-click the folder containing the program, in this case Program Files. Windows folder on the right side of the window. In the right part of the window, double-click Windows NT. In the right part of the window, double-click Accessories.
Page 107: Saving Your Work
Saving your work Before you turn off the computer using the Shut down command, save your work on the internal storage drive, external media, flash media, or optical disc. This is one of the most important rules of computing. When you turn off the computer using the Sleep or Hibernate commands, your work should be there when you resume.
Page 108: Printing Your Work
Learning the Basics Printing your work File names The Windows contain up to 260 characters and can include spaces. Some applications do not support long file names and require file names limited to no more than eight characters. You may use all the letters, numbers, and other characters on the keyboard, except for these characters: \ / ? : * "...
Page 109: Backing Up Your Work
Click on the arrow in the upper-left corner of your Windows and then click Print. The program displays a Print dialog box. (Sample Image) Print dialog box Specify the print parameters. For example, the range of pages and number of copies to print. Click Print.
Page 110: Restoring Your Work
Learning the Basics Using the optical disc drive Restoring your work To restore information from your backup media to your internal storage drive, use the Restore option in the Windows Restore program. Look in the online Help or your operating system documentation for information on restoring files.
Page 111: Optical Disc Drive Components
TECHNICAL NOTE: Your optical disc drive is set to play region 1 (North America) DVD-ROMs. If you play a DVD disc from another region, the drive will automatically change to play in the format of the other region. The drive will allow you to change regions four times. On the fourth change, the region will be “locked in.”...
Page 112: Inserting An Optical Disc
Learning the Basics Using the optical disc drive Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. If your computer comes with a solid state drive (SSD) (available on certain models), under certain unusual conditions of prolonged non-use and/or exposure to high temperatures, your SSD may be vulnerable to data retention errors.
Page 113 If you insert the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance. Push the disc tray in by pressing gently on the center of the tray until it clicks into place.
Page 114: Playing An Audio Cd
Play pre-recorded and recorded optical media. ❖ Read/write data and multi-media files to recordable optical media. For more information regarding supported optical media formats please refer to your computer’s detailed specifications at pcsupport.toshiba.com. ® Player and use it to select and...
Page 115: Removing A Disc With The Computer On
Due to manufacturing and quality variations in third party optical media (e.g., CD or DVD) or optical media players/recorders, in certain cases, your Toshiba optical disc drive may not record on certain optical media that bear the applicable logo, or play back optical media recorded by other computers or optical media recorders.
Page 116: Caring For Optical Discs
Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.
Page 117: Chapter 3: Mobile Computing
It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you...
Page 118: Running The Computer On Battery Power
EasyGuard Optimize—to enable users to customize system settings to be more productive. *Toshiba EasyGuard some of which may or may not be available on a particular Toshiba computer depending on the model selected. See easyguard.toshiba.com Running the computer on battery power The computer contains a removable Lithium-Ion (Li-Ion) battery that provides power when you are away from an AC outlet.
Page 119: Power Management
Changes to these settings may result in system performance or stability issues. Users who are not completely familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba’s Customer Support Center. Running the computer on battery power “Maintaining your battery”...
Page 120: Using Additional Batteries
Never leave batteries in the battery charger for more than a week at a time. Doing so may reduce the potential charge of the battery. Always use the battery charger specified by Toshiba. You can order a Toshiba battery charger from Toshiba’s Web site at accessories.toshiba.com.
Page 121: Charging The Rtc Battery
The battery may not start charging immediately under the following conditions: ❖ The battery is extremely hot or cold. To ensure that the battery charges to its full capacity, wait until it reaches room temperature (50 to 80 degrees Fahrenheit, 10 to 26 degrees Celsius).
Page 122: Monitoring Main Battery Power
Mobile Computing Monitoring main battery power NOTE It is seldom necessary to charge the RTC battery because it charges while the computer is on. If the RTC battery is low, the real-time clock and calendar may display the incorrect time and date or stop working.
Page 123: Determining Remaining Battery Power
HINT: Be careful not to confuse the battery light ( ON/OFF light ( When the ON/OFF light flashes amber, it indicates that the system is suspended (using the Windows Power button AC power light ON/OFF light (Sample Illustration) Power and battery light locations Determining remaining battery power NOTE Wait a few moments after turning on the computer before trying to...
Page 124: What To Do When The Main Battery Runs Low
Mobile Computing Monitoring main battery power Move the pointer over the power icon in the notification area, see “Finding your way around the desktop” on page 137 information on the notification area. A pop-up message displays the remaining battery power as a percentage. With repeated discharges and recharges, the battery’s capacity gradually decreases.
Page 125: Conserving Battery Power
To change the default notification settings: Click Start, Control Panel, System and Security, and then Power Options. The Power Options window appears. Click Change plan settings under the power plan to be customized. The Edit Plan Settings window appears. Click Change advanced power settings. The Advanced settings tab of the Power Options window appears.
Page 126: Power Plans
Mobile Computing Monitoring main battery power There are various ways in which you can conserve power and extend the operating time of your battery: ❖ Enable Sleep or Hibernation, which saves power when you turn off the computer and turn it back on again ❖...
Page 127: Using A Hot Key To Set The Power Plan
Select an appropriate plan for your work environment or create your own custom plan. Click Create a power plan in the left pane to set up a new plan. NOTE To edit a plan or to edit advanced settings, continue to the following steps.
Page 128: Using The Toshiba Eco Power Plan
For example, when this power plan is enabled, the brightness of the display is reduced and the interval before Sleep mode takes effect is shortened. To enable or disable the TOSHIBA eco power plan, press the eco Utility™ button.
Page 129: Changing The Main Battery
Changing the main battery When your main battery has run out of power, you have two options: plug in the AC adaptor or install a charged main battery. Never short circuit the battery pack by either accidentally or intentionally bringing the battery terminals in contact with another conductive object.
Page 130 Mobile Computing Changing the main battery Slide the battery release lock to the unlocked position. (Sample Illustration) Unlocking the battery release lock Slide the battery release latch to release the battery. Pull the discharged battery out of the computer. (Sample Illustration) Removing the battery If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately.
Page 131: Inserting A Charged Battery
Inserting a charged battery To insert a battery: Wipe the terminals of the charged battery with a clean cloth to ensure a good connection. Insert the charged battery into the slot until the latch clicks. The battery pack has been designed so that you cannot install it with reverse polarity.
Page 132: Taking Care Of Your Battery
If a battery is leaking or damaged, replace it immediately. Use protective gloves when handling a damaged battery. ❖ To replace the main battery, use an identical battery that you can purchase through the Toshiba Web site at accessories.toshiba.com. ❖ A reverse polarity condition should be avoided with all batteries.
Page 133: Maintaining Your Battery
Maintaining your battery Fully discharging your battery pack will allow better accuracy of the battery meter. To fully discharge your battery pack: ❖ Periodically, disconnect the computer from a power source and operate it on battery power until the battery pack fully discharges.
Page 134 If you cannot find the information you need elsewhere, call Toshiba at: (800) 457-7777. In addition, Toshiba’s recycling initiatives include recycling programs, events and consumer promotions. For details, please visit us.toshiba.com/green.
Page 135: Traveling Tips
❖ Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs.
Page 136: Chapter 4: Exploring Your Computer's Features
Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the desktop The desktop is the launching pad for everything you can do in the ® Windows operating system. You can use its features to start programs, find documents, set up system components, and perform most other computing tasks.
Page 137: Finding Your Way Around The Desktop
Exploring Your Computer’s Features Exploring the desktop Finding your way around the desktop Your computer’s desktop includes several standard features: icons, Start button, taskbar, notification area, and background pattern. Icons Start button Taskbar Notification area ® (Sample Image) Windows operating system desktop Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking the icon.
Page 138 Exploring Your Computer’s Features Exploring the desktop ❖ TECHNICAL NOTE: If you delete a large number of files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files. In this case, Windows delete the file(s) or cancel the deletion.
Page 139: Setting Up For Communications
Taskbar Each time you open a program, a button associated with that program appears on the taskbar. With some programs, a button appears on the taskbar for each document or window you open. You can use these buttons to quickly switch between the programs or windows.
Page 140: Connecting Your Computer To A Network
Click Connect and let the program dial the number. The computer connects to the Internet. . For more information see ® networking problems, see 195. ® , ask them for help when connecting to their “Hot Keys/TOSHIBA Cards” on “Wireless ® access. If your will...
Page 141: Exploring Audio Features
Exploring audio features You can use your computer to record sounds using the computer’s internal microphone (available on certain models) or an optional external microphone. You can listen to sound files or audio CDs using the built-in speakers, headphones, or external speakers. Recording sounds You may record sounds using the computer’s internal microphone (available on certain models) or by connecting an optional external...
Page 142: Using The Web Camera
The Web Camera software, by default, should already be running. The Web Camera indicator light glows when the Web Camera is active. For more information on the software, click Start, All Programs, TOSHIBA, Utilities, and then Web Camera Application Help.
Page 143: Using An Expresscard
Using an ExpressCard (Available on certain models.) The ExpressCard slot also supports hot swapping, which allows you to replace one ExpressCard with another while the computer is on. Inserting an ExpressCard Before you insert an ExpressCard comes with the card to see if you need to do anything before you insert it.
Page 144: Using The Memory Card Reader
Exploring Your Computer’s Features Using the Memory card reader Press the ExpressCard eject button once to pop it out slightly, and push it in to remove the ExpressCard. The ExpressCard ejects slightly from the slot. Grasp the edges of the ExpressCard and slide it out of the slot. (Sample Illustration) Removing an ExpressCard Using the Memory card reader (Available on certain models.)
Page 145: Removing Memory Media
Push the media into the adapter until it locks in place (Sample Illustration) Inserting memory media When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data. Removing memory media Prepare the card for removal by clicking on the Show hidden icons button ( ), if necessary, in the notification area and then selecting the Safely Remove Hardware and Eject Media...
Page 146: Using The Esata/Usb Combo Port
To achieve a proper connection between your computer and the Port Replicator, your computer must be properly aligned with the Port Replicator. For more information, consult the user’s manual that came with your Port Replicator, or visit pcsupport.toshiba.com. 166. “TOSHBA Sleep...
Page 147: Chapter 5: Utilities
TOSHIBA Application Installer ❖ Supervisor password ❖ User password ❖ TOSHIBA Face Recognition Utility ❖ TOSHIBA Security Assist ❖ TOSHIBA PC Diagnostic Tool Utility ❖ TOSHIBA HDD Protection Utility ❖ Mouse Utility ❖ TOSHIBA Hardware Setup ❖ TOSHBA Sleep Utility...
Page 148: Toshiba Assist
❖ TOSHIBA PC Health Monitor TOSHIBA Assist The TOSHIBA Assist provides quick access to computer functions and allows you to customize a range of computer settings. To access TOSHIBA Assist, click Start, All Programs, TOSHIBA, Utilities, and then TOSHIBA Assist.
Page 149: Connect
Utilities TOSHIBA Assist Connect The feature available in this category is: ❖ ® Bluetooth Settings (Sample Image) TOSHIBA Assist window – Connect tab...
Page 150: Secure
Utilities TOSHIBA Assist Secure The features available in this category are: ❖ Supervisor password ❖ User password ❖ TOSHIBA Security Assist (Sample Image) TOSHIBA Assist window – Secure tab...
Page 151: Protect & Fix
Protect & Fix The features available in this category are: ❖ TOSHIBA PC Diagnostic Tool Utility ❖ TOSHIBA HDD Protection Utility (Sample Image) TOSHIBA Assist window – Protect & Fix tab Utilities TOSHIBA Assist...
Page 152: Optimize
The features available in this category are: ❖ Mouse Utility ❖ TOSHIBA Hardware Setup ❖ TOSHIBA Button Support ❖ TOSHIBA Accessibility ❖ TOSHIBA Face Recognition Utility ❖ TOSHIBA eco Utility™ (Sample Image) TOSHIBA Assist window – Optimize tab (Hardware Settings)
Page 153: Toshiba Application Installer
TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: Click Start, All Programs, My Toshiba, and then TOSHIBA Application Installer. Click Next.
Page 154: Setting Passwords
When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports several types of passwords on your computer: ❖ An instant password—Secures your open programs and files when leaving the computer temporarily.
Page 155: Using A Supervisor Password
TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access the computer.
Page 156: Using A User Password
TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access the computer.
Page 157 Click OK to exit. Deleting a user password To cancel the power-on password function: Click Start, All Programs, TOSHIBA, Utilities, and then TOSHIBA Assist. The TOSHIBA Assist window appears. On the left side, click the Secure tab.
Page 158: Toshiba Face Recognition Utility
TOSHIBA does not guarantee that the face recognition utility will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of the face recognition software or utility.
Page 159: Toshiba Security Assist
TOSHIBA Security Assist (Available on certain models.) The TOSHIBA Security Assist Utility acts as a “command center” where you can set up various passwords or other security features, and see how these features can be used with each other to increase security even further, or to simplify the ways that you protect your system.
Page 160 Utilities TOSHIBA Security Assist ❖ Log on Settings—Select this category to set up security options that protect individual user accounts. ❖ Password of current user: Check the status of the Windows currently logged on. ❖ Password of all users: Check the status of the Windows password for any additional Windows computer.
Page 161: Toshiba Pc Diagnostic Tool Utility
Refer to the online Help documentation within the application for additional help. NOTE The TOSHIBA PC Diagnostic Tool utility may show tests for features you do not have. This is normal and does not indicate a problem. To use the TOSHIBA PC Diagnostic Tool utility:...
Page 162: Toshiba Hdd Protection Utility
Utilities TOSHIBA HDD Protection Utility TOSHIBA HDD Protection Utility The TOSHIBA HDD Protection Utility controls your computer’s hard disk drive (HDD) protection feature, which parks the HDD whenever motion is detected on the computer. Using this utility, you can enable or disable hard disk drive (HDD) protection, and set the motion detector’s sensitivity level for AC power and battery...
Page 163: Mouse Utility
The settings you can change are divided into these categories: ❖ Buttons ❖ Pointers ❖ Pointer Options ❖ Wheel ❖ Hardware ❖ Device Settings You may see additional categories depending on your particular pointing device. Adjust the settings as desired, then click OK. Utilities Mouse Utility TOSHIBA Assist.
Page 164: Toshiba Hardware Setup
To access it: ❖ Click Start, All Programs, TOSHIBA, Utilities, and then HWSetup, or click the TOSHIBA Hardware Settings icon in the Optimize tab of The TOSHIBA HWSetup screen appears. (Sample Image) TOSHIBA HWSetup screen – General tab options The TOSHIBA HWSetup screen may have the following tabs: ❖...
Page 165 LAN—Allows you to set networking functions ❖ SATA—Allows you to set conditions for the eSATA port (available on certain models) ❖ USB—Allows you to enable or disable USB Legacy Emulation Utilities TOSHIBA Hardware Setup . For more information, see Fn + F5 “Directing the...
Page 166: Toshba Sleep Utility
“USB Sleep and Charge function.” It also displays the remaining battery capacity. Starting the TOSHIBA Sleep Utility To start this utility, click Start, All Programs, TOSHIBA, Utilities, and then TOSHIBA Sleep Utility. USB Sleep and Charge Your computer can supply USB bus power (DC 5V) to the USB port even when the computer is in Sleep mode, Hibernation mode or shutdown state (powered off).
Page 167 NOTE ❖ When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports.
Page 168: Enabling Usb Sleep And Charge
Mode, which is the default mode, will charge a wide variety of digital audio players. If your device does not charge in Auto Mode, try using Alternate Mode. To select a different charging mode, use the Power supply mode drop-down list in the utility. (Sample Image) TOSHIBA TOSHIBA Sleep Utility screen...
Page 169: Toshiba Button Support
TOSHIBA Button Support TOSHIBA Button Support allows you to customize the system control panel buttons. These buttons are located on the system control panel near the upper-right corner of the keyboard.
Page 170: Toshiba Accessibility
Utilities TOSHIBA Accessibility TOSHIBA Accessibility The TOSHIBA Accessibility utility allows you to use the create a hot key combination with one of the function keys without pressing the two keys simultaneously as is usually required. Using Accessibility lets you make the press it once, release it, and then press a function key to activate the hot key function.
Page 171: Fingerprint Authentication Utility
TOSHIBA does not guarantee that the fingerprint utility will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of the fingerprint software or utility.
Page 172: Fingerprint Logon
Utilities Fingerprint Authentication Utility Fingerprint Logon The fingerprint utility enables logon to your computer using fingerprints. During user enrollment, fingerprint samples are saved and associated with the user’s Windows user attempts to log on again, the user’s fingerprint is read and compared with the user’s enrolled fingerprints;...
Page 173 Fingerprint Authentication Utility ❖ Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition success rate. ❖ Soaked or swollen finger (e.g., after taking bath) ❖ Injured finger ❖...
Page 174: Fingerprint Reader Limitations
TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of this fingerprint recognition...
Page 175: Toshiba Eco Utility
The TOSHIBA eco Utility™ monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the TOSHIBA eco Utility™, do one of the following: ❖ Click Start, All Programs, TOSHIBA, Utilities, and then TOSHIBA eco Utility.
Page 176: Toshiba Service Station
This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA computer. It may also be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA's authorized service providers.
Page 177 Utilities TOSHIBA PC Health Monitor You may disable the TOSHIBA PC Health Monitor at any time by ® uninstalling the software via the Windows Control Panel. Doing so will automatically delete all collected information from the internal storage drive. The TOSHIBA PC Health Monitor software does not extend or modify TOSHIBA's obligations under its standard limited warranty in any way.
Page 178: Chapter 6: If Something Goes Wrong
This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.
Page 179: Problems When You Turn On The Computer
Click the Applications tab. If a program has stopped responding, the words “not responding” appear beside its name in the list. Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working.
Page 180 If Something Goes Wrong Problems when you turn on the computer The computer displays the Recovery – Windows did not shut down successfully To continue, select Start Windows normally. This can happen if the computer was put into Sleep mode and the battery has discharged.
Page 181: The Windows
The output specifications of the AC adaptor must match the input specifications of the computer. If the specifications do not match, locate and use the AC adaptor that shipped with your computer. If the specifications do match, contact Toshiba. See page 204. ®...
Page 182: Using Startup Options To Fix Problems
If Something Goes Wrong The Windows ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device.
Page 183: Internet Problems
Click one of the options listed in the window and then follow the on-screen instructions. You can connect to Support Online by clicking the Ask button and then clicking Microsoft Customer Support or by going to Toshiba support at pcsupport.toshiba.com. If Something Goes Wrong ®...
Page 184: Fixing A Problem With Device Manager
If Something Goes Wrong Fixing a problem with Device Manager Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device. Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable.
Page 185: Memory Problems
Memory problems Incorrectly connected or faulty memory modules may cause errors that seem to be hardware or even software related. It is worthwhile checking for these first: Click Start, and then click the Shut down button in the lower-right corner of the Start menu. The computer shuts down completely.
Page 186 After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com.
Page 187: Keyboard Problems
Keyboard problems If, when you type, strange things happen or nothing happens, the problem may be related to the keyboard itself. The keyboard produces unexpected characters. A keypad overlay may be on. If the numlock light or cursor control overlay light is on, press overlay light, or If the problem occurs when both the keypad overlays are off, make sure the software you are using is not remapping the keyboard.
Page 188 If Something Goes Wrong Display problems If you are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the monitor’s power cord/cable is firmly plugged into a working power outlet. ❖ Check that the cable connecting the external monitor to the computer is firmly attached.
Page 189: Disk Or Storage Drive Problems
Small bright dots appear on your TFT display when you turn on your computer. Small bright dots may appear on your screen display when you turn on your computer. Your display contains an extremely large number of thin-film transistors (TFT) and is manufactured using high-precision technology.
Page 190: Optical Disc Drive Problems
If Something Goes Wrong Optical disc drive problems You can choose one or both options: ❖ Automatically fix file system errors ❖ Scan for and attempt recovery of bad sectors Click Start. Error-checking tests and repairs the storage drive. Your hard disk seems very slow. If you have been using your computer for a long time, your files may have become fragmented.
Page 191: Sound System Problems
For more information regarding supported optical media formats, refer to the complete detail specifications for your computer at pcsupport.toshiba.com. If the problem is with an optical data disc, refer to the software’s documentation and check that the hardware configuration meets the program’s needs.
Page 192: Expresscard ® Problems
If Something Goes Wrong ExpressCard The computer emits a loud, high-pitched noise. This is feedback between the microphone and the speakers. It occurs in any sound system when input from a microphone is fed to the speakers and the speaker volume is too loud. Adjust the volume control.
Page 193 Double-click the appropriate ExpressCard, which will be listed under one of the categories shown, for example: Disk drives, Network adapters, Other, etc. The operating system displays your ExpressCard’s Properties dialog box, which contains information about your ExpressCard configuration and status. The computer stops working (hangs) when you insert an ®...
Page 194: Printer Problems
If Something Goes Wrong Printer problems Click Eject [device name] for the device you want to remove. The Safe To Remove Hardware message appears. Remove the device. Never swap modules when the computer is in Hibernation or Sleep mode. This is known as “warm swapping” and is not supported. For more information on Hibernation and Sleep modes see mode”...
Page 195: Wireless Networking Problems
You may have connected the printer while the computer is on. Disable Sleep mode, turn off the computer, and turn off the printer. Turn the printer back on, make sure it is online, and then turn the computer back on. Try printing another file.
Page 196 . For more information see one other than the private address of in the Search programs and files field. and press IPCONFIG /ALL operating system wireless management utility ® adapter (an ExpressCard ® “Hot Keys/TOSHIBA Cards” on ® Enter ® , USB...
Page 197: Dvd Operating Problems
“Checking device properties” on page on using Device Manager to view the optical disc drive properties. Check the Toshiba Web site for new information on optical disc drives and their operation. A blank screen appears while watching a DVD-ROM movie or title.
Page 198: Develop Good Computing Habits
If Something Goes Wrong Develop good computing habits Develop good computing habits Save your work frequently. You can never predict when your computer will lock, forcing you to close a program and lose unsaved changes. Many software programs build in an automatic backup, but you should not rely solely on this feature.
Page 199: Data And System Configuration Backup In The Windows
Data and system configuration backup in the Windows system The Windows for backing up your Windows and other important files. Take advantage of these features to protect yourself from much more difficult and time-consuming restoration procedures, and to safeguard your valuable data from loss.
Page 200 An external hard drive is recommended in case the internal storage drive fails. No additional software is required. Most of the optical disc drives built into recent Toshiba portable computer models can write to (or ‘burn’) as well as read from optical discs.
Page 201 Follow these steps to back up your computer or files to optical discs, or a storage drive: NOTE You cannot back up the computer while running on battery power. Connect the AC adaptor before continuing. Prepare your backup target by connecting it and/or inserting a blank optical disc in the drive.
Page 202 If you are attempting to charge a device without an AC adaptor connected to the computer, the computer's battery power may be below the limit specified in the TOSHIBA Sleep Utility or the battery may be depleted. Lower the limit in the TOSHIBA...
Page 203: If You Need Further Assistance
Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: ❖ Review the troubleshooting information in your operating system documentation.
Page 204: Contacting Toshiba
Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at pcsupport.toshiba.com Toshiba voice contact Before calling Toshiba, make sure you have: ❖...
Page 205: Other Toshiba Internet Web Sites
Other Toshiba Internet Web sites toshiba.com us.toshiba.com accessories.toshiba.com www.toshiba.ca www.toshiba-Europe.com www.toshiba.co.jp/index.htm pcsupport.toshiba.com acclaim.toshiba.com laptopforums.toshiba.com Toshiba’s worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia France Toshiba Systèmes (France) S.A. 7, Rue Ampère; B. P. 131 92800 Puteaux Cédex...
Page 206 Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm. Mexico Toshiba de México S.A. de C.V. Sierra Candela No.111, 6to. Piso Col. Lomas de Chapultepec.
Page 207: Appendix A: Hot Keys/Toshiba Cards
Appendix A Hot Keys/TOSHIBA Cards Hot keys and TOSHIBA Cards provide a quick way to modify selected system functions and to launch applications. There are two types of TOSHIBA Cards: Hot Key Cards and Application Cards. Hot Key Cards The Hot Key Cards are used to set or modify the following system functions: ❖...
Page 208: Using The Hot Key Cards
To use the Hot Key Cards: Press and hold the The TOSHIBA Cards appear along the top of the screen. (Sample Image) Hot Key Card display Select the desired option. The selected Card is displayed full-size with its available options below it.
Page 209: Hot Key Functions
Hot keys have a legend on the key indicating the option or feature the key controls. Optical disk drive This TOSHIBA Card or hot key opens/closes the optical disk drive tray on your computer. Selecting this Card or pressing the hot key displays the...
Page 210: Volume Mute
Hot Keys/TOSHIBA Cards Hot key functions Volume Mute This TOSHIBA Card or hot key enables/disables volume mute on your computer. When volume mute is enabled, no sound will come from the speakers or headphones. Selecting this Card or pressing the hot key displays the...
Page 211: Lock (Instant Security)
Lock (Instant security) This TOSHIBA Card or hot key blanks the display. Selecting this Card or pressing the hot key displays the following options: Fn + (Sample Image) Security options ❖ ❖ hot key function activates instant security. The user...
Page 212: Power Plan
Hot Keys/TOSHIBA Cards Hot key functions Power plan This TOSHIBA Card or hot key displays the power plans and cycles through the power plans. The properties of each power plan, and the power plans that are displayed by this function, are set in the Power Options window.
Page 213: Sleep Mode
Sleep mode This TOSHIBA Card or hot key places the computer into Sleep mode. For more information about Sleep mode, please see and configuring Sleep mode” on page Selecting this Card or pressing the hot key displays the following options:...
Page 214: Hibernation Mode
Hot Keys/TOSHIBA Cards Hot key functions Hibernation mode This TOSHIBA Card or hot key places the computer into Hibernation mode. If Hibernation mode is disabled, this hot key will not respond. For more information on Hibernation mode, see “Using and configuring Hibernation mode” on page...
Page 215: Output (Display Switch)
Output (Display switch) This TOSHIBA Card or hot key cycles through the power-on display options (only the first option is available when you do not have an external monitor attached). Fn + ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖...
Page 216: Display Brightness
Built-in Display and TV). In extended desktop mode, the image is split into two sides, one side per display device. To swap sides, select Swap Image Display. Display brightness This TOSHIBA Card decreases or increases the screen brightness. This hot key decreases the screen brightness. Fn + This hot key increases the screen brightness.
Page 217: Disabling Or Enabling Wireless Devices
Disabling or enabling wireless devices This TOSHIBA Card or hot key enables/disables the optional wireless devices installed in your computer. The wireless modes are: ❖ ❖ Fn + ❖ ❖ ❖ Selecting this Card or pressing the hot key displays the...
Page 218: Disabling Or Enabling The Touch Pad
Hot Keys/TOSHIBA Cards Hot key functions Disabling or enabling the touch pad This TOSHIBA Card or hot key enables/disables the touch pad. For more information on using the touch pad, see the touch pad” on page Selecting this Card or pressing the hot key displays the...
Page 219: Cursor Control Overlay
Cursor control overlay This TOSHIBA Card or hot key turns the cursor control overlay on and off. Selecting this Card or pressing the hot key displays the following options: Fn + (Sample Image) Cursor control overlay Numeric overlay This TOSHIBA Card or hot key turns the numeric overlay on and off.
Page 220: Keyboard Hot Key Functions
Hot Keys/TOSHIBA Cards Hot key functions Keyboard hot key functions Fn + This hot key turns the scroll lock feature on and off. This hot key turns allows you to zoom out. Fn + This hot key turns allows you to zoom in.
Page 221: Appendix B: Power Cord/Cable Connectors
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. UL approved United Kingdom BS approved Australia AS approved...
Page 222: Glossary
Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide. BIOS BD-ROM CD-ROM CD-RW CMOS COM1 COM2 Alternating Current Basic Input/Output System Blu-ray Disc Read-Only Memory bits per second Compact Disc Compact Disc Read-Only Memory...
Page 223 DIMM Dual Inline Memory Module Disk Operating System Dots Per Inch Digital Versatile (or Video) Disc DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory EPROM Erasable Programmable Read-Only Memory eSATA external Serial Advanced Technology Attachment File Allocation Table Federal Communications Commission gigabyte Hard Disk Drive HDMI...
Page 224 Glossary SDRAM Terms The following terms may appear in this User’s Guide. active-matrix display—A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as a “TFT display,” in its simplest form there is one thin film transistor (TFT) for each cell.
Page 225 backup—A copy of a file, usually on a removable disk, kept in case the original file is lost or damaged. Basic Input/Output System (BIOS)—See BIOS. baud rate—The speed at which a communication device, such as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily the same as bits per second).
Page 226 Glossary cache—A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s main memory. See also CPU cache, L1 cache, L2 cache. CD—An individual compact disc. See also CD-ROM. CD-ROM (Compact Disc Read-Only Memory)—A form of high- capacity storage that uses laser optics instead of magnetic means for reading data.
Page 227 CPU cache—A section of very fast memory residing between the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor—An on-screen symbol (usually a flashing vertical line) that indicates the position where characters will appear when you enter data.
Page 228 Glossary document—Any file created with an application and, if saved to disk, given a name by which it can be retrieved. See also file. double-click—To press and release the pointing device’s primary button rapidly twice without moving the pointing device. In the Windows operating system, this refers to the pointing device’s left button, unless otherwise stated.
Page 229 file—A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. File Allocation Table (FAT)—The section of a storage drive that keeps track of the location of stored files.
Page 230 HDMI cables. See also HDMI. Hibernation—A feature of many Toshiba computers that saves to the internal storage drive the current state of your work, including all open files and programs, when you turn the computer off. When you turn on the computer again, your work is returned to the same state it was when the computer was turned off.
Page 231 LAN (Local Area Network)—A group of computers or other devices dispersed over a relatively limited area and connected by a communications link that enables any device to interact with any other on the network. LED (Light Emitting Diode)—A solid state lamp (SSL) that uses light- emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output.
Page 232 Glossary motherboard—The computer’s main circuit board that contains the processor, memory, and other primary components. MS-DOS prompt—See system prompt. multi-function drive—A DVD drive that can read and write to CD and DVD media. multimedia—A combination of two or more media, such as sound, animation, and video in a computer program or presentation.
Page 233 password—A unique string of characters entered by a user to verify his or her identity to the computer or the network. PC Card—A credit-card-sized expansion card designed to increase the capabilities of computers. PC Cards provide functions such as modem, fax/modem, hard disk drive, network adapter, sound card, or SCSI adapter.
Page 234 Glossary Random Access Memory—See RAM. Read-Only Memory—See ROM. reboot—See boot, restart. removable disk—A disk that can be removed from a disk drive. A Flash drive is one example of a removable disk. resolution—A measure of the sharpness of the images that can be produced by a printer or displayed on a screen.
Page 235 shortcut—See keyboard shortcut. Sleep—A feature of some Windows to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again. software—See program. Compare hardware. solid state drive —A data storage device that utilizes solid-state memory as opposed to a hard disk (see also hard disk).
Page 236 Glossary Web—See World Wide Web. ® Wi-Fi —A registered trademark term of the Wi-Fi Alliance that stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components. World Wide Web (www)—The worldwide network of Web sites linked together over the Internet.
Page 237: Index
Index AC adaptor 49 AC power 119 AC power light 49 accessing network 140 adding memory check total memory 63 memory (optional) 54 optional external devices 54 adequate ventilation cooling fan 48 adjusting touch pad settings 82 audio features 141 backing up files 101 battery battery life 118...
Page 238 Index safety precautions 132 setting notifications 124 battery indicator light 123 BIOS Setup see TOSHIBA Hardware Setup button eco Utility™ 128 eject, optical disc drive 111 power 53 Shut down 56 start 138 Call2Recycle™ battery 134 caring for your computer 98...
Page 239 display panel opening 52 display, external adjusting 86 disposal information 32 disposing of used batteries 133 caring for discs 116 removing with computer off 115 removing with computer on 115 DVD player troubleshooting 197 DVDs using 110 EasyGuard® 118 eco Utility™ button 128 eject button optical disc drive 111 eject, optical disc drive 111...
Page 240 Index display brightness 216 Hibernation mode 214 keyboard overlays 220 Lock (Instant security) 211 optical disk drive 209 Output (Display switch) 215 power plan 212 Sleep mode 213 using to set a power plan 127 volume mute 210 zoom 220 zoom in 220 zoom out 220 Hot Key Cards 207...
Page 241 Connect to the Internet 140 connecting your computer 140 networking wireless 139 notification area 139 ON/OFF indicator light 123 online resources Toshiba 116 optical disc Auto-Run feature 114 caring for 116 handling 113 inserting 112 playing optical media 114 positioning 113...
Page 242 Index optimum performance 119 power plans selecting power plan options 126 using a hot key 127 power saving options 125 powering down using Hibernate 93 using Sleep 95 precautions safety 46 printer connecting 86 setting up 87 troubleshooting 194 USB-compatible 86 printing a file 108 problem solving Startup options 182...
Page 243 Optimize tab 152 Protect & Fix tab 151 Secure tab 150 TOSHIBA Button Support 169 Toshiba EasyGuard® 118 TOSHIBA eco power plan 128 TOSHIBA eco Utility™ 175 TOSHIBA Face Recognition Utility TOSHIBA Hardware Setup 164 TOSHIBA HDD Protection Utility TOSHIBA PC Diagnostic Tool Utility...
Page 244 Index TOSHIBA Sleep Utility 166 touch pad using 79 traveling tips 135 troubleshooting 187 AC power light is blinking 180 battery light is blinking 181 bookmarked site not found 183 checking device properties 184 computer hangs when ExpressCard® inserted 193...
Page 245 127 Memory card reader 144 optical disc drive 110 Shut down command 90 Sleep mode 95 TOSHIBA eco power plan 128 touch pad 79 Web Camera 142 using the keyboard 101 using the overlay for cursor control...

This manual is also suitable for:

R830-s8312 R830-st8300 Portege r830-s8320 Portege r830-s8322 Portege r830-s8330 Portege r830-s8332 ... Show all

Toshiba R830-S8310 User Manual

Chapter 1: Getting Started

Chapter 2: Learning the Basics

Chapter 3: Mobile Computing

Chapter 4: Exploring Your Computer's Features

Chapter 5: Utilities

Chapter 6: If Something Goes Wrong

Appendix A: Hot Keys/Toshiba Cards

Appendix B: Power Cord/Cable Connectors

Quick Links

Related Manuals for Toshiba R830-S8310

Summary of Contents for Toshiba R830-S8310