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Cisco NCS 1002 Troubleshooting Manual
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Cisco NCS 1002 Troubleshooting Manual

Ios xr release 6.3.x
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Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
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  • Page 1 Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
  • Page 3 For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation. To receive new and revised Cisco technical content directly to your desktop, you can subscribe to the . RSS feeds are a free service. © 2018 Cisco Systems, Inc. All rights reserved.
  • Page 5 Removing and Re-inserting DIMMs on the Controller Card Verifying Wavelength and Channel Mapping for Optics Controllers Verifying the Performance Monitoring Parameters of Controllers Verifying and Troubleshooting Headless State Settings Monitoring Headless Statistics Using SNMP for Troubleshooting Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 6 Clear the FAM-FAULT-TAG-PMO-UNIT-UNSUPPORTED Alarm FAN FAIL Alarm Clear the FAN FAIL Alarm FAN MISSING Alarm Clear the FAN MISSING Alarm FAN-TRAY-INSERT Alarm Clear the FAN-TRAY-INSERT Alarm FAN-TRAY-REMOVAL Clear the FAN-TRAY-REMOVAL Alarm Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 7 MIXED-AC-DC-PTS Alarm Clear the MIXED-AC-DC-PTS Alarm MKA-LOCALLY-SECURED Alarm Clear the MKA-LOCALLY-SECURED Alarm MKA-START-FAIL-MISSING-PSK Alarm Clear the MKA-START-FAIL-MISSING-PSK Alarm MKA-UNSECURE-MISSING-PSK Alarm Clear the MKA-UNSECURE-MISSING-PSK Alarm MORE-THAN-ONE-FAN-TRAY-REMOVED Alarm Clear the MORE-THAN-ONE-FAN-TRAY-REMOVED Alarm Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 8 POWER MODULE OUTPUT DISABLED Alarm Clear the POWER MODULE OUTPUT DISABLED Alarm PEM-PWR-TRAY-LVL-RED-LOST Clear the PEM-PWR-TRAY-LVL-RED-LOST Alarm PLL-FAIL-SLICE Alarm Clear the PLL-FAIL-SLICE Alarm PPM FAIL Alarm Clear the PPM FAIL Alarm Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x viii...
  • Page 9 TX-POWER-PROV-MISMATCH Alarm Clear the TX-POWER-PROV-MISMATCH Alarm UNC-WORD Alarm Clear the UNC-WORD Alarm UPPER-CTRL-FPGA-PCIE-ERROR Alarm Clear the UPPER-CTRL-FPGA-PCIE-ERROR Alarm VOLTAGE Alarms Clear the VOLTAGE Alarms WVL-OUT-OF-LOCK Alarm Clear the WVL-OUT-OF-LOCK Alarm Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 10 Contents Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...

  • Page 11: Table Of Contents

    NCS 1002. To troubleshoot specific alarms, see Alarm Troubleshooting, on page 45. If you cannot find what you are looking for, contact Cisco Technical Support (1 800 553-2447). This chapter includes the following sections: • Validating and Troubleshooting Installation of the Software Packages, on page 1 •...
  • Page 12 Displays a list of all committed software packages on the NCS 1002. The committed software packages are the software packages that are booted on an NCS 1002 reload. Committed packages are the packages that are persistent across reloads. If you install and activate a package, it remains active until the next reload.

  • Page 13: Troubleshooting Problems With Node

    Displays information on the history of the installation operations. This command provides information about both successful and failed installation operations on the NCS 1002. You can also verify a Service Maintenance Update (SMU) installation using this command.
  • Page 14 OPERATIONAL NSHUT a) If the Cisco IOS XR is not operational, no output is shown in the result. In this case, verify the state of service domain router (SDR) on the node using the show sdr command. Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 15 0/FT1 NCS1K-FTA OPERATIONAL N/A NSHUT Verify that all the modules of the NCS 1002 are displayed in the result. The software state and the hardware state must be OPERATIONAL. The various hardware and software states are: Hardware states: • OPERATIONAL—Node is operating normally and is fully functional •...
  • Page 16 Step 5 show inventory Displays the details of the physical entities of the NCS 1002 along with the details of QSFPs and CFPs when you execute this command in the Cisco IOS XR EXEC mode. You can verify if any QSFP or CFP has been removed from the NCS 1002.
  • Page 17 NAME: "0/PM0", DESCR: "Network Convergence System 1000 2KW AC PSU" PID: NCS1K-2KW-AC , VID: V01, SN: POG2041J0BW NAME: "0/PM1", DESCR: "Network Convergence System 1000 2KW AC PSU" PID: NCS1K-2KW-AC , VID: V01, SN: POG2041J01C Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...

  • Page 18: Troubleshooting The Management Interface

    Verifying the Software Version The NCS 1002 is shipped with a pre-installed Cisco IOS XR software. Verify that the latest version of the software is installed. If a newer version is available, perform a system upgrade. This will install the newer version of the software and provide the latest feature set on the NCS 1002.
  • Page 19 MgmtEth0/RP0/CPU0/0 ipv4 address 10.58.227.183 255.255.255.0 You can also use the show interfaces summary and show interfaces brief commands in the Cisco IOS XR EXEC mode to verify the management interface status. • The following example shows sample output from the show interfaces summary command.

  • Page 20: Troubleshooting Slice Provisioning

    When the line protocol is down, you must verify the Layer 3 connectivity. You can perform the following steps. a) Check the Ethernet cable connection and physical connectivity of the NCS 1002 to get the line protocol up. b) Ensure ARP connectivity.
  • Page 21 Temperature (°C) Temperature (°C) Temperature (°C) Temperature (°C) 4800 -127 -127 5500 8500 10500 12500 14500 The following example shows sample output from the show environment command with the temperatures keyword. Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 22 1580 1650 ! VP1P8_CPU 1200 1620 1710 1890 1980 ! VP3P3_STBY 1200 2970 3140 3470 3630 ! VP3P3 1200 2970 3140 3470 3630 ! VP5P0 1200 4500 4750 5250 5500 Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 23 1200 8000 10000 14000 16000 Step 3 show inventory Displays inventory information for all the physical entities of the NCS 1002. RP/0/RP0/CPU0:ios# show inventory RP/0/RP0/CPU0:ios#show inventory Fri May 18 10:46:51.323 UTC NAME: "0/0", DESCR: "Network Convergence System 1002 20 QSFP28/QSFP+ slots"...

  • Page 24: Troubleshooting Firmware Upgrade Failure

    The syslog provides details on any logged problems. Troubleshooting Firmware Upgrade Failure Step 1 show hw-module fpd Verify the firmware version. Displays the firmware information of various hardware components of the NCS 1002. The following example is for Release 6.0.1: Example: RP/0/RP0/CPU0:ios# show hw-module fpd Tue Apr 12 09:04:14.935 UTC...
  • Page 25 Upgrade the required firmware by using the upgrade hw-module location 0/0 fpd fpd_device_name command or update all the FPDs using the upgrade hw-module location all fpd fpd_device_name command in the Cisco IOS XR EXEC mode. After an upgrade is completed, the Status column shows RLOAD REQ if the ISO image requires reload.
  • Page 26 General Troubleshooting Verifying the Firmware Version Verifying the Firmware Version The firmware on various hardware components of the NCS 1002 must be compatible with the installed Cisco IOS XR image. Incompatibility might cause the NCS 1002 to malfunction. Step 1 show hw-module fpd Verify the firmware version.
  • Page 27 Step 2 show hw-module slice slice_number Displays the slice and Datapath FPGA (DP-FPGA) information of the NCS 1002. In Release 6.0.1, the following example displays the slice and DP-FPGA of the NCS 1002. Example: RP/0/RP0/CPU0:ios# show hw-module slice 2 Tue Apr 12 09:09:24.527 UTC...

  • Page 28: Troubleshooting Optical Connectivity

    10G controller. Before you begin To create a loopback on a port, the port must be in the maintenance administrative state. Step 1 configure Enters the configuration mode. Example: Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 29 In the maintenance mode, all alarms are suppressed and the show alarms command will not show the Note alarms details. Use the show controllers controllertype R/S/I/P to view the client and trunk alarms. Example: The following example shows the line loopback configured on the Ethernet controller. Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 30 Displays the MAC address. Verify that the MAC address displayed is same as the MAC address of the traffic generating port. In Release 6.0.1, you can view more details about the LLDP neighbor. Example: RP/0/RP0/CPU0:ios# show controllers fortyGigECtrlr 0/0/0/7 lldp-snoop Thu Aug 30 02:47:18.208 UTC LLDP Neighbor Snoop Data Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 31 Source Access Point Identifier (SAPI), Destination Access Point Identifier (DAPI), and operator inputs are not supported. Example: RP/0/RP0/CPU0:ios(config)# controller coherentDSP 0/0/0/12 tti sent ascii abc RP/0/RP0/CPU0:ios(config)# controller coherentDSP 0/0/0/12 tti expected ascii abc Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 32 RP/0/RP0/CPU0:ios# show alarms brief card location 0/RP0/CPU0 active Sat Feb 17 11:45:24.590 UTC -------------------------------------------------------------------------------- Active Alarms -------------------------------------------------------------------------------- Location Severity Group Set Time Description -------------------------------------------------------------------------------- Minor 02/17/2015 11:44:22 CoherentDSP0/0/0/13 - Section Monitoring Trail Trace Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...

  • Page 33: Troubleshooting The Trunk Port

    In the above output, you can verify the state of the controller and also verify the alarms related to the trunk port. Step 2 show controller optics R/S/I/P Displays details of the optics controller. Example: Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 34 If there is an LOS alarm on the trunk port: a) Verify the fiber continuity to the port of the NCS 1002 and fix the fiber connection. b) Verify the wavelength and the channel mapping of the optics controllers. For more information, see...

  • Page 35: Troubleshooting Breakout Ports

    Tue Feb 13 15:35:34.051 UTC optics: Driver is not sending wave channel number and grey wavelength. Controller State: Administratively Down Transport Admin State: Out Of Service Laser State: Off LED State: Off Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...

  • Page 36: Troubleshooting Breakout Patch Panel

    Collect the logs of the following files to troubleshoot breakout patch panel. These files are present under XR bash prompt. /var/log/pp_srv.log and /var/log/pp_client.log Troubleshooting a Failed Commit Configuration Use the following command to troubleshoot a configuration failure. Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...

  • Page 37: Removing And Re-Inserting Dimms On The Controller Card

    There are two DIMMs on the controller card (NCS1K-CNTLR=). If one DIMM is displaced, BIOS will boot; however, Cisco IOS XR does not boot due to insufficient memory. If both DIMMs are displaced, BIOS will not boot. In both the scenarios, it is recommended to remove and re-insert DIMMs on the controller card.

  • Page 38: Verifying Wavelength And Channel Mapping For Optics Controllers

    Some of the troubleshooting scenarios where you need to verify the wavelength and channel mapping of the optics controllers are: • Verify the connection between the NCS 1002 and a line system. • Troubleshoot problems with the traffic. • Clear an LOS.

  • Page 39: Verifyingtheperformancemonitoringparametersofcontrollers

    The following sample output displays the historical performance monitoring parameters of the Ethernet controller in 24 hour intervals. Example: RP/0/RP0/CPU0:ios# show controllers HundredGigECtrlr 0/0/0/11 pm current 24-hour ether Thu Nov 12 04:16:40.598 UTC ETHER in the current interval [00:00:00 - 04:16:40 Thu Nov 12 2020] Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 40 The following sample output displays the current performance monitoring parameters of the coherent DSP controller for FEC in 15 minute intervals. Example: RP/0/RP0/CPU0:ios# show controllers coherentDSP 0/0/0/26 pm current 15-min fec Thu Nov 12 01:22:48.953 UTC Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...

  • Page 41: Verifying And Troubleshooting Headless State Settings

    Verifying and Troubleshooting Headless State Settings NCS 1002 has a CPU that can be removed. It can carry traffic for at least 72 hours without the CPU. The functioning of the data path without CPU is termed as a headless operation.
  • Page 42 RP/0/RP0/CPU0:ios#show alarms brief card location 0/RP0/CPU0 active Fri Jan 29 06:25:06.919 UTC -------------------------------------------------------------------------------- Active Alarms -------------------------------------------------------------------------------- Location Severity Group Set Time Description -------------------------------------------------------------------------------- Critical Slice 01/29/2016 06:23:46 Equipment Failure Slice 2 Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 43 : 2020282147 RxBytesGood : 387949441048 RxPktsGood : 2020282147 RxRecvFragments RxPkts64Bytes RxPkts65To127Bytes RxPkts128to255Bytes : 2004490979 RxPkts256To511Bytes : 15791165 RxPkts512To1023Bytes RxPkts1024To1518Bytes RxTotalBytes : 387949441096 RxPktsDrop RxPause TxPkts : 2020283895 TxTotalBytes : 387949776554 TxPktsUndersized Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...

  • Page 44: Using Snmp For Troubleshooting

    • Started in Stateful Mode—Indicates whether the slice corresponding to the controller port is in a stateful or stateless mode during the last CPU OIR, or reload operation. • Headless Start Time—Time at which the NCS 1002 entered the headless mode of operation. • Headless End Time—Time at which the NCS 1002 came out of the headless mode.

  • Page 45: Using Netconf For Troubleshooting

    • show snmp trace requests—Displays a log of the high level PDU processing trace points. • debug snmp packet—Displays information about every SNMP packet sent or received by the NCS 1002. • debug snmp requests—Displays information about every SNMP request made by the SNMP manager.
  • Page 46 General Troubleshooting Using Netconf for Troubleshooting Note If you access NCS 1002 after regenerating the crypto key, you must remove the ~/.ssh/known_hosts file as there will be a key mismatch between the host and the NCS 1002. • Configure SSH.
  • Page 47 [12/08/15 07:30:37.859 UTC 1046db 4942] DBG: nc_sm_yfw_response_cb:2816 Received OK response for session-id '3027026318', for message-id '856615', which has 'NO ERROR' and 'DATA' [12/08/15 07:30:37.859 UTC 1046dc 4942] TRC: nc_sm_yfw_response_complete:2700 DATA element in chunk Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...

  • Page 48: Verifying Alarms

    The data collected includes field-replaceable unit (FRU) serial number, OS version, total run time, boot status, temperature and voltage at boot, temperature and voltage history, and other board specific errors. Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...

  • Page 49: Capturing Logs

    Syslog logging: enabled (0 messages dropped, 0 flushes, 0 overruns) Console logging: level debugging, 2720 messages logged Monitor logging: level debugging, 281 messages logged Trap logging: level informational, 0 messages logged Buffer logging: level debugging, 3332 messages logged Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 50 ++ Show tech end time: 2016-Jan-30.215242.UTC ++ Step 5 show proc mxp_driver | inc Job Captures the job ID of the mxp_driver process, which is the NCS 1002 muxponder driver process. Example: Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...

  • Page 51: Verifying Process Details And Crash Dump

    8113 drwx------ 2 4096 Jan 30 00:10 clihistory 1005620 kbytes total (935528 kbytes free) What to do next You should gather the above information before calling the Cisco Technical Assistance Center (TAC). Verifying Process Details and Crash Dump Step 1 show processes Displays information about active processes.
  • Page 52 Infra Agent 4554 Sleeping Infra Agent 5110 Sleeping PrvAgt Slice 0 5111 Sleeping PrvAgt Slice 1 5112 Sleeping PrvAgt Slice 2 5113 Sleeping PrvAgt Slice 3 5114 Sleeping Fmea Agent Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 53 Program terminated with signal 11, Segmentation fault. Faulting thread: 1463 Registers for Thread 1463 rax: 0xfffffffffffffffc rbx: 0x23a34e0 […] Backtrace for Thread 1463 0x00007fa1fd1c8b43 in epoll_wait+0x33 from /lib64/libc-2.12.so 0x00007fa1ff6992f6 in ?? () from /usr/lib64/libevent-2.0.so.5.0.1 […] <snip> Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 54 General Troubleshooting Verifying Process Details and Crash Dump Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 55 C H A P T E R Alarm Troubleshooting This chapter gives a description, severity, and troubleshooting procedure for each commonly encountered Cisco NCS 1002 alarm and condition. When an alarm is raised, refer to its clearing procedure. • Alarm Logical Objects, on page 45 •...
  • Page 56 ALL-FAN-TRAY-REMOVAL Alarm Default Severity: Critical (CR), Service-Affecting (SA) Logical Objects: FT The ALL-FAN-TRAY-REMOVAL alarm is raised on the NCS 1002 when all the fan trays are removed from the chassis. Clear the ALL-FAN-TRAY-REMOVAL Alarm Insert all three fans into the chassis.
  • Page 57 Clear the CD Alarm Step 1 Verify the value of the chromatic dispersion threshold of the NCS 1002 using the show controller optics R/S/I/P command. Step 2 If the value is not within the threshold range, configure the chromatic dispersion threshold using the controller optics R/S/I/P cd-high-threshold and controller optics R/S/I/P cd-low-threshold command in the config mode.
  • Page 58 R/S/I/P dgd-high-threshold command in the config mode. Clear the DGD Alarm Step 1 Verify the value of the differential group delay threshold of the NCS 1002 using the show controller optics R/S/I/P command. Step 2 If the value is not within the threshold range, configure the differential group delay threshold using the controller optics R/S/I/P dgd-high-threshold command in the config mode.
  • Page 59 Logical Objects: FT The FAN FAIL alarm is raised on the NCS 1002 when one of the three fans fail. When any fan fails, the temperature of the NCS 1002 can rise above its normal operating range. This condition can trigger the TEMP THRESHOLD alarm.
  • Page 60 Logical Objects: FT The FAN MISSING alarm is raised on the NCS 1002 when one of the three fans is missing or is not correctly inserted. When any fan is missing, the temperature of the NCS 1002 can rise above its normal operating range.
  • Page 61 Clear the HI-LASERBIAS Alarm Step 1 Verify the value of the laser bias high threshold of NCS 1002 using the show controller optics R/S/I/P command. Step 2 If the value is not within the high laser bias threshold range, configure the high laser bias threshold using the controller optics R/S/I/P lbc-high-threshold command in the config mode.
  • Page 62 Clear the HI-RXPOWER Alarm Step 1 Verify the value of the high receive power threshold of the NCS 1002 using the show controller optics R/S/I/P command. Step 2 If the value is not within the high receive power threshold range, configure the high receive power threshold using the controller optics R/S/I/P rx-high-threshold command in the config mode.
  • Page 63 Logical Objects: Client The High Bit Error Rate (HIBER) alarm is raised on the NCS 1002 when the client and trunk ports receive 16 or more invalid sync-headers in 125 microseconds. This alarm occurs when the NCS 1002 is configured with 10 GE or 10 GE Fibre Channel (FC) payloads.
  • Page 64 If the QSFP or CFP is not plugged into the port, insert the appropriate QSFP or CFP. Note Before you configure the client data rate of the NCS 1002, ensure that the appropriate QSFP or CFP is plugged into the port of the NCS 1002.
  • Page 65 Logical Objects: Client The LOCAL-FAULT alarm is raised on the NCS 1002 client port provisioned with 10 GE, 40 GE, or 100 GE payloads. This alarm occurs when a local fault character sequence is received in the incoming MAC stream as defined in IEEE 802.3.
  • Page 66 Clear the LOS-P Alarm Step 1 Verify that the trunk port is configured with the proper wavelength. For more information see the Cisco NCS 1000 Series Configuration Guide. Step 2 Verify if there is a loss of received optical power. Compare the actual power levels with the expected power range..
  • Page 67 The Missing Equipment Attributes (MEA) alarm for the PPM or QSFP is raised on a pluggable port of the NCS 1002 when there is a mismatch in the configured client data rate and the supported QSFP physical data rate. For example, if the configured client data rate is 10G and the supported data rate of the QSFP is 100G, then this alarm is raised.
  • Page 68 Default Severity: Critical (CR) , Service-Affecting (SA) Logical Objects: Client The MACsec Key Agreement-Start-Fail-Missing-Pre-Shared-Keys alarm is raised on the NCS 1002 interface, when MKA session cannot start due to the application of macsec keychain that has no active keys. Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 69 Technical Support numbers for your country. NM-I2C-ACCESS-ERROR Alarm Default Severity: Major (MJ), Service Affecting (SA) Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 70 Logical Objects: Software This alarm is raised on NCS 1002 when communication with the breakout patch-panel is lost. The alarm is also raised when the connected interface goes down or the patch panel reloads. Also, it is raised when the connected interface goes down or the panel reloads.
  • Page 71 Clear the OSNR Alarm Step 1 Verify the value of the minimum acceptable OSNR value of NCS 1002 using the show controller optics R/S/I/P command. Step 2 If the value is not within the OSNR threshold range, configure the minimum acceptable OSNR value using the controller optics R/S/I/P osnr-low-threshold command in the config mode.
  • Page 72 The Optical Transport Unit Signal Degrade (OTUK-SD) alarm occurs when the quality of signal is so poor that the bit error rate on the incoming optical line passed the signal degrade threshold. Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 73 Default Severity: Major (MJ), Service-Affecting (SA) Logical Objects: PORT The OTUK-TIM alarm or the Trail Trace Identifier (TTI) Mismatch alarm is raised on the NCS 1002 when the expected TTI string does not match the received section trace string. Clear the OTUK-TIM Alarm Rectify the reason to have different expected and received TTI strings.
  • Page 74 Technical Support numbers for your country. PEM-MODULE-INSERT Alarm Default Severity: Minor(MN), Non-Service Affecting (NSA) Logical Objects: PEM The PEM-MODULE-INSERT alarm is raised on the NCS 1002 when the Power Entry Module (PEM) is inserted into the chassis. Clear the PEM-MODULE-INSERT Alarm This alarm clears automatically.
  • Page 75 Alarm Troubleshooting Clear the POWER MODULE OUTPUT DISABLED Alarm The POWER MODULE OUTPUT DISABLED alarm is raised on the NCS 1002 when the power supply is disabled on the active PEM. Clear the POWER MODULE OUTPUT DISABLED Alarm This alarm clears when the power supply is enabled.
  • Page 76 Default Severity: Major (MJ), Service-Affecting (SA) Logical Objects: PSU The PSU FAIL alarm is raised on the NCS 1002 when one of the power modules fail. Clear the PSU FAIL Alarm You must log into the Technical Support Website at http://www.cisco.com/cisco/web/support/index.html...
  • Page 77 Default Severity: Minor (MN), Non-Service-Affecting (NSA) Logical Objects: PSU The PSU INSERTED alarm is raised on the NCS 1002 when a power supply is inserted to the device. Clear the PSU INSERTED Alarm If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/index.html...
  • Page 78 SIGLOSS Alarm Default Severity: Major (MJ), Service-Affecting (SA) Logical Objects: CLIENT The Signal Loss on Data Interface alarm is raised on the client-side QSFP of the NCS 1002 when there is a loss of Ethernet signal. Clear the SIGLOSS Alarm Step 1 Ensure that the port connection at the near end of the client peer router is operational.
  • Page 79 Logical Objects: CLIENT The Loss of Synchronization on Data Interface alarm is raised on the NCS 1002 client and trunk ports when there is a loss of signal synchronization on the port. This alarm is demoted by the SIGLOSS alarm.
  • Page 80 Clear the SQUELCHED Alarm Determine whether the associated NCS 1002 trunk port reports an LOF or LOS alarm (for the client trunk). If it does, turn to the relevant section in this chapter and complete the troubleshooting procedure. TEMPERATURE Alarm...
  • Page 81 Clear the TX-POWER-PROV-MISMATCH Alarm Step 1 Verify the value of the configured TX power on NCS 1002 using the show controller optics R/S/I/P command. Step 2 If the value is not within the output power range supported by the pluggable type, configure the Tx power using the controller optics R/S/I/P transmit-power command in the Optics Controller configuration mode.
  • Page 82 The UPPER-CTRL-FPGA-PCIE-ERROR alarm is raised when a control FPGA of the upper board is unreachable because of a Peripheral Component Interconnect Express (PCIe) error. Clear the UPPER-CTRL-FPGA-PCIE-ERROR Alarm If the alarm does not clear it indicates that it is a hardware fault. Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 83 Default Severity: Critical (CR) , Service-Affecting (SA) Logical Objects: EQUIPMENT The voltage alarms are raised on the NCS 1002 when the voltage is not within the operating range. When this condition occurs, critical devices like DSP, and ETNA automatically shut down.
  • Page 84 If the alarm does not get cleared, you need to report a Service-Affecting (SA) problem. Log into the Technical Support Website at http://www.cisco.com/c/en/us/support/index.html for more information or log into http://www.cisco.com/c/ en/us/support/web/tsd-cisco-worldwide-contacts.html to obtain a directory of toll-free Technical Support numbers for your country. Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x...
  • Page 85 FAN FAULT Not Able to Communicate with Patch-panel FAN MISSING FAN-TRAY-INSERT FAN-TRAY-REMOVAL OBFL OSNR OTUK-AIS hardware module OTUK-BDI status OTUK-LOF headless statistics OTUK-SD HI-LASERBIAS OTUK-SF HI-RXPOWER OTUK-TIM-PM HI-TXPOWER HIBER Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x IN-1...
  • Page 86 TX-POWER-PROV-MISMATCH PSU FAIL PSU INSERTED PSU REDUNDANCY LOST UNC-WORD unreachable node UPPER-CTRL-FPGA-PCIE-ERROR recommended logs REMOTE-FAULT RM-DEVICE-OUT-OF-TOL VOLTAGE SIGLOSS Slice Provisioning Wavelength and Channel Mapping troubleshooting WVL-OUT-OF-LOCK Software Package Troubleshooting Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x IN-2...

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