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Troubleshooting
Deleting/Editing images
Your camera cannot delete an image.
Cancel the protection (page 44).
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You are using the "Memory Stick Duo" with the write-protect switch, and the switch is set to
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the LOCK position. Set the switch to the recording position (page 104).
You have deleted an image by mistake.
Once you have deleted an image, you cannot restore it. We recommend that you protect
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images (page 43), or use the "Memory Stick Duo" with the write-protect switch and set the
switch to the LOCK position (page 104) to prevent accidental erasure.
The resizing function does not work.
You cannot resize movies and Multi Burst images.
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You cannot cut a movie.
The movie is not long enough to cut (shorter than about two seconds).
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Cancel the protection (page 44).
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Computers
You do not know if the OS of your computer is compatible with the camera.
Check "Recommended computer environment" on page 64 for Windows, and page 80 for
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Macintosh.
"Memory Stick PRO Duo" is not recognized by a computer with a "Memory
Stick" slot.
Check that the computer and the Memory Stick Reader/Writer support "Memory Stick PRO
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Duo". Users of computers and Memory Stick Readers/Writers made by manufacturers other
than Sony should contact those manufacturers.
If "Memory Stick PRO Duo" is not supported, connect the camera to the computer (pages 67
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and 80). The computer recognizes the "Memory Stick PRO Duo".
Your computer does not recognize your camera.
Turn on the camera.
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When the battery level is low, install the charged battery pack, or use the AC Adaptor (not
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supplied) (page 66).
Set [USB Connect] to [Mass Storage] in the
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Use the cable for multi-use terminal (supplied) (DSC-W55) or the USB cable (supplied)
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(DSC-W35) (page 67).
Disconnect the cable for multi-use terminal (DSC-W55) or the USB cable (DSC-W35) from
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both the computer and the camera, and connect it again firmly.
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(Setup) menu (page 59).
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